Sr Patient Services Specialist

Position Description

The position helps guide patients and their families through the program and services offered. This includes assisting patients and their families in scheduling appointments for visits and assessments. This person serves as the primary point of contact for patients and their families. Senior Patient Services Specialists are committed to removing barriers to care by helping families navigate through program services and promoting patient health. They work closely with the care team, which includes mental health clinicians, senior clinic assistants, and providers. This position is responsible for assisting with gathering and maintaining records, as well as necessary forms, consents, and authorizations, during the initial intake. The Senior Patient Services Specialist is responsible for checking and updating various platforms (e.g., Adobe Sign, Trayt, fax) in reference to a patient's records. The Senior Patient Services Specialist works collaboratively, performing a wide range of complex and confidential administrative and facilitation duties to support the programs. Anticipates and resolves problems; updates and reschedules appointments as needed. Disseminates necessary information for scheduled appointments to providers, clinicians, school staff and parents/guardians. Responds to requests for information from patients and providers, helping to ensure the smooth operation of the clinic flow.

Major/Essential Functions

• Establishes close relationships with and serves as the primary point of contact for families.
• Communicates with care team members (mental health clinicians, senior clinic assistants, and providers) to facilitate patient care.
• Remains aware of current services offered by service providers.
• Maintains strict confidentiality in accordance with agency policies.
• May meet with patients and guardians before appointments to review and update pharmacy preferences, location during the time of appointment, and contact information.
• Maintains documentation of all patient and family encounters and completes reporting requirements according to organization standards.
• Tracks patient information and schedules confidentially.
• Tracks patient attendance at medical appointments and initiates outreach and missed appointment procedures, as necessary.
• Gathers all appropriate forms and consents.
• Checks all platforms for appropriate authorizations and uploading to Isilon and Epic for providers and clinicians.
• Coordinates and schedules initial intakes and communication of appointment time to parents/guardians, providers, clinicians, and school staff.
• Coordinates and schedules group sessions and communication of appointment times to parents/guardians, providers, clinicians, and school staff.
• Assists with rescheduling of appointments when needed.
• Tracks communication with parents, school staff, providers, and clinicians for initial appointments.
• Collaborates with professionals in a variety of settings such as higher education institutions, school districts, medical clinics and others through face-to-face, email, phone or mail contact.
• Constantly maintains a professional rapport and upholds TTUHSC values throughout all interactions.
• Maintains and updates professional knowledge and proficiency through continuing education, staff meetings, workshops and serving on special committees.

Preferred Qualifications

• Prior experience in a healthcare or medical office setting, EHR (Epic), appointment scheduling, or administrative support.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications

High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members
• Paid Time Off - Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

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