Arkansas CARES Case Manager/Qualified Behavioral Health Provider

We are seeking a compassionate, engaging, and organized individual to join our Arkansas CARES team in Little Rock. The Case Manager/QBHP provides mental health and substance abuse skills-based interventions and supports to pregnant and parenting women admitted to the Arkansas CARES program. The person who accepts this position needs to be an excellent communicator, self-motivated, flexible, and demonstrate patience with others. Interventions are provided 1:1 or in groups with women and their children, as well as assist in coordinating community support services for the women and children. Under the supervision and direction of the Program Coordinator or designee, the Case Manager/ Qualified Behavioral Health Provider (QBHP) will provide case management services and mental health and substance abuse interventions to the clients in the Arkansas CARES program. The interventions provided may occur in the residential program, clinic or community environments.

Primary Responsibilities:

• Work directly with pregnant and parenting women with identified substance abuse and mental health issues one-to-one and in small groups.

• Actively participate as a member of the client's treatment team providing pertinent input regarding client concerns, progress, etc.

• Lead skills-based intervention groups using curriculums that focus on life skills development (ex. coping, goal setting, accountability, budgeting, parenting, employment seeking, etc.) to support their substance abuse and mental health treatment goals.

• Coordinate and assist clients with scheduling and transportation for appointments with community support services/organizations to obtained needed resources (ex. food stamps, TEA, WIC, social security, foodbanks, diaper drives, local school or daycare enrollment, etc.) to assist clients in independent living.

• Work collaboratively with client's network of supports and other types of providers involved with the client to improve clients' chances of positive outcomes in treatment (ex. family members, probation/parole officers, DHS case workers, ministers, care coordinators and other community agencies and organizations)

• Provide clinical and behavioral interventions as outlined in a client's treatment plan and guided and supervised by the treating therapist, to assist the client in resolving or improving symptoms of substance abuse and mental health disorders, that are disrupting the client's ability to function daily physically, emotionally, socially, and/or

employment/work. Interventions must be individualized, can take place one-on-one, in a group setting with peers or with the family or with the parents/caregivers of the client.

• Respond to phone calls, contacts, and other communications from client, family members, guardians, outside agencies and referral sources in an appropriate, professional and timely manner.

• Provide transportation to clients for appointments in the community using company vehicles. Must have good driving record.

• Attend regular staff meetings

• Accurately document interventions and services provided in detail (both billable and nonbillable) in an Electronic Health Record (EHR) in the format and timeframes outlined in the organization and department policies and procedures.

• Check Alerts daily in the Electronical Health Record to review and electronically sign necessary treatment documents sent to you.

• Check emails a minimum of twice a day (morning and afternoon) and respond timely.

• The ability to consistently perform these duties and represent Methodist Family Health in the most professional, ethical manner consistent with our mission to provide the best possible care to those who may need our help and to treat the whole person: behaviorally, emotionally and spiritually.

Qualifications:

• Must be at least twenty-one (21) years of age

• Must have a minimum of 60 hours of college education, but a bachelor's degree in a Human Service field is preferred (Social Work, Psychology, Sociology, Child and Youth Development, Criminal Justice, etc.)

• Must possess excellent communication and strong customer services skills

• Possess good computer skills, some experience with Microsoft Word and Excel applications preferred, but not required.

• Ability to document accurately and professionally.

• Ability as a self-motivator and the aptitude to work in a fast-paced environment with limited supervision.

• The Case Manager must meet the definition of a Qualified Behavioral Health Provider, as outlined by Arkansas Medicaid standards and regulations, which requires the completion of a minimum of 40 hours of paraprofessional training and successful completion of all written exams and competency-based skills demonstrations. This training will be provided during your first two weeks of employment.

• The Case Manager/QBHP must also participate in the supervision requirements outlined by the Arkansas Medicaid standards and regulations to maintain certification as a Qualified Behavioral Health Professional including weekly face-to-face supervision, monthly observations, annual continuing education and completion of exam(s).

Additional Mandatory Requirements:

• Must be physically capable to receive verbal and written directions

• Remains current in Crisis Prevention Intervention Training, CPR & First Aid

• Must be willing and able to work with all patients of Methodist Family Health, regardless of gender

• Must have good auditory, visual and olfactory ability

• Use hands and fingers to handle or feel objects, tools or controls

• Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment and other treatment equipment.

• Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart or other treatment items

• Requires the ability to sit for long periods of time and intermittently walk, stand, stoop, kneel, crouch and reach with hands and arms.

• Flu vaccination is mandatory and required for all positions (subject to qualified exemptions).

Other: The individual employed in this position may accept other reasonable assignments, which may be necessary, for efficient operation of assigned programs as there is time and opportunity.

Job descriptions are not intended, nor should be construed, to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Level One - Full Access:

Ongoing regular access to PHI of all forms while the employee is on duty and performing within the scope of his or her job as defined by the employee's job description, and Policy and Procedure. "Such access must be for cause, consistent with job responsibilities and related to patients, claims, audits, reviews and other legitimate business purposes." (e.g. Physicians, nurses and other clinicians).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.