Night Auditor

2 weeks ago

North Bend, OR, United States Quality Inn & Suites at Coos Bay Full time

Job Summary:
We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision.

Compensation: $15 - $17 

Key Responsibilities:

  • Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys.
  • Handle guest requests, concerns, and complaints promptly and professionally.
  • Process payments and transactions, including room charges, cash, debit, or credit.
  • Ensure the common area and lobby are clean and presentable.
  • Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
  • Maintain front desk supplies and equipment.
  • Coordinate with housekeeping and maintenance to track room readiness.
  • Answer guest calls and provide information about the property and local attractions.
  • Perform administrative duties, including filing and updating records.
  • Safeguard guest information and handle confidential records with integrity.
  • Other duties as assigned.

Requirements:

  • 1 year of experience in hospitality and front desk roles.
  • Strong written and verbal communication skills.
  • Proficiency in Windows operating systems, spreadsheets, and word processing.
  • Ability to solve problems and make decisions quickly.
  • High school diploma or equivalent.
  • Ability to work independently and handle stressful situations.

Physical Demands:

  • Regularly required to walk, stand, and use hands to complete tasks.
  • Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.

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