Customer Service Specialist
1 week ago
Title: Complaint Management Specialist II Location: Franklin Lakes, NJ Schedule: Mon – Fri, 8:00AM – 4:30PM EST Note: This is a W2 contract role; C2C, 1099, & 3 rd party candidates WILL NOT be considered The Complaint Management Specialist II role is an internal and external customer-facing role, which will triage complex customer inquiries and manage communication regarding company products. Communications will include physical mailings, phone calls, emails, and conference calls. The primary responsibilities for this role are: Triaging complex customer inquiries,understanding appropriate parties to resolve, and minimizing the number of hand-offs for the customer Routing calls to appropriate departments for further assistance; in the event that multiple departments are involved, taking on the task to resolve, then returning the customer’s call Placing outbound calls to various customers to verify if field action notifications have been received Navigating through large medical facilities to identify correct parties to acknowledge corrective action notices Ensuring compliance with all internal policies and procedures Maintaining detailed records of outbound calls, such as representative names, titles, and disposition of any products, including documenting information gathered and appropriate contact information, handling data collection and entry into Excel Raising any escalated concerns to the next level of management Performing other duties, as required Position Qualifications: Strongcustomer service and verbal communication skills; experience in complaint intake preferred Proficiency in Microsoft Office, specifically Word and Excel Self-motivated, and able to work with minimal supervision Working knowledge of 21 CFR820, ISO 13485, or other international standards preferred Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred A minimum of a High School Diploma or GED required; Associate’s Degree preferred #ALINE11
-
Complaint Management Specialist 2
2 weeks ago
Franklin Lakes, NJ, United States Sunrise Systems Full timeOur client, a leading Medical Device Manufacturing Company is looking for Complaint Management Specialist 2 and This is for an initial duration of 12 Months Contract - Franklin Lakes, NJJob Title: Complaint Management Specialist 2 Job Id: 26-00013 Location: Franklin Lakes, NJ Duration: 12 Months Contract Position Type: Hourly Contract Position (W2 only) Work...
-
Clinical Specialist
7 days ago
Franklin Lakes, NJ, United States Becton Dickinson & Company Full timeJob Description Summary The Clinical Specialist is a resource for the execution of the Medication Delivery Solutions value-added clinical business strategy. The role implements clinical programs and initiatives that differentiate the MDS product portfolio based on improved clinical outcomes and process enhancements which may result in a lower cost-in-use....
-
Franklin Lakes, NJ, United States Laboratory Service Inc Full timeA healthcare organization is seeking a Phlebotomist in Franklin Lakes, NJ. In this role, you will collect specimens, perform data entry, and provide exceptional customer service. Qualified candidates must have a high school diploma and phlebotomy certification. This position offers opportunities for growth and a supportive work environment. Competitive pay...
-
Franklin Lakes, NJ, United States Laboratory Service Inc Full timeA healthcare organization is seeking a Phlebotomist in Franklin Lakes, NJ. In this role, you will collect specimens, perform data entry, and provide exceptional customer service. Qualified candidates must have a high school diploma and phlebotomy certification. This position offers opportunities for growth and a supportive work environment. Competitive pay...
-
Franklin Lakes, NJ, United States Laboratory Service Inc Full timeA healthcare organization is seeking a Phlebotomist in Franklin Lakes, NJ. In this role, you will collect specimens, perform data entry, and provide exceptional customer service. Qualified candidates must have a high school diploma and phlebotomy certification. This position offers opportunities for growth and a supportive work environment. Competitive pay...
-
R&D Engineer III
7 days ago
Franklin Lakes, NJ, United States Becton , Dickinson and Company Full timeJob Description Summary The R&D Engineer Customization/Customer Support is responsible to deliver Product Development/R&D activities to release for sale new Product Design variants within pre-verified design space - usually named "Customizations". He/She ensures robustness of proposed customized design and fit for purpose. He/She plans and leads assigned...
-
R&D Engineer III
1 week ago
Franklin Lakes, NJ, United States Becton , Dickinson and Company Full timeJob Description Summary The R&D Engineer Customization/Customer Support is responsible to deliver Product Development/R&D activities to release for sale new Product Design variants within pre-verified design space - usually named "Customizations". He/She ensures robustness of proposed customized design and fit for purpose. He/She plans and leads assigned...
-
R&D Engineer III
1 week ago
Franklin Lakes, NJ, United States Becton , Dickinson and Company Full timeJob Description Summary The R&D Engineer Customization/Customer Support is responsible to deliver Product Development/R&D activities to release for sale new Product Design variants within pre-verified design space - usually named "Customizations". He/She ensures robustness of proposed customized design and fit for purpose. He/She plans and leads assigned...
-
R&D Engineer III
2 weeks ago
Franklin Lakes, NJ, United States Becton , Dickinson and Company Full timeJob Description Summary The R&D Engineer Customization/Customer Support is responsible to deliver Product Development/R&D activities to release for sale new Product Design variants within pre-verified design space - usually named "Customizations". He/She ensures robustness of proposed customized design and fit for purpose. He/She plans and leads assigned...
-
R&D Engineer III
1 week ago
Franklin Lakes, NJ, United States Becton , Dickinson and Company Full timeJob Description Summary The R&D Engineer Customization/Customer Support is responsible to deliver Product Development/R&D activities to release for sale new Product Design variants within pre-verified design space - usually named "Customizations". He/She ensures robustness of proposed customized design and fit for purpose. He/She plans and leads assigned...
