Front Desk Agent
4 days ago
About the job Front Desk Agent
About Yurbban Hospitality Group
At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.
Our Essence
WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.
Why Join Us
Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique.
We're Looking for a Front Desk Agent
Responsibilities:
As a Front Desk Agent, you will play a crucial role in creating a welcoming and seamless guest experience from arrival to departure. Your main responsibilities include:
- Actively welcome, greet, and check guests in with a warm and friendly demeanor.
- Provide guests with knowledge about the hotel, its services, the city, and local events.
- Ensure all guest requests are handled promptly, efficiently, and accurately.
- Differentiate between guest types and assist them accordingly (VIP guests, groups, walk-ins, etc.).
- Follow up on all arrivals, special requests, room modifications, and reservation inquiries.
- Address guest complaints, accidents, and incidents within a 20-minute response time, recording all matters in the hotels system.
- Maintain clear communication with the team, updating and reviewing handover books and passing on guest feedback.
- Ensure guest privacy and security, adhering to confidentiality standards.
- Uphold hotel policies regarding credit, payment methods, and guest accounts.
- Encourage up-selling to maximize room rates.
- Keep the front desk organized, ensuring all necessary supplies are available.
- Support night audit operations when needed.
- Strong customer service skills with a guest-first mindset.
- Excellent communication skills, both verbal and written; multilingual abilities are a plus.
- Familiarity with front desk operations and phone systems.
- The ability to work flexible hours, including nights and weekends.
- A positive attitude, strong work ethic, and a team-oriented mindset.
- Availability to work 8-hour shifts (morning, evening, and night shifts available), including weekends and holidays.
Work Location: Miami South Beach, FL.
Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more
Work Authorization: Employee must be legally authorized to work in the United States.
FSLA Classification: Non-exempt
What We Offer:
- Salary according to position and experience
- Career growth opportunities within a fast-expanding group
- Continuous training through Yurbban Academy
- A workplace where professionalism and great atmosphere go hand in hand
- Quarterly afterworks and teambuilding activities
- Paid Time off, Holidays paid + your birthday off
- Discounts on all national and international stays for you, your family, and friends.
- Discounts on Wellness and GYMs
- Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans)
If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now
Join Yurbban Hospitality Group
Key responsibilities
Package Details
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