Desktop Support Technician

2 weeks ago

Austin, TX, United States Vantage Point Consulting Inc. Full time
Job Description:
  • Provide Tier 1 and Tier 2 technical support to end-users for hardware, software, operating systems, and network issues.
  • Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
  • Support Microsoft Windows, macOS, and Office 365 environments.
  • Manage user accounts, permissions, and access controls via Active Directory and related tools.
  • Perform routine maintenance, upgrades, and patching on desktops and laptops.
  • Troubleshoot connectivity issues related to LAN, WLAN, VPN, and remote access.
  • Assist in setup and configuration of video conferencing tools and collaboration platforms (Zoom, Teams, WebEx).
  • Maintain accurate documentation of incidents, resolutions, and asset inventory.
  • Escalate complex issues to higher-level support teams when necessary.
  • Provide excellent customer service, ensuring minimal downtime and user satisfaction.
Required Skills & Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 3-5 years of proven experience in desktop or IT support roles.
  • Strong knowledge of Microsoft Windows OS, Office 365, and common business applications.
  • Hands-on experience with Active Directory, DNS, DHCP, and basic networking.
  • Familiarity with ticketing systems (ServiceNow, Jira, or equivalent).
  • Knowledge of mobile device management (MDM) solutions is a plus.
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Relevant certifications (CompTIA A+, Network+, Microsoft MCSA, ITIL Foundation) preferred.

  • Desktop Support

    2 weeks ago

    Austin, TX, United States The Peak Organization Full time

    Desktop Support Technician Location: Austin, TX Start Date: Early December (TBD) Duration: Approx. 60 days (possibly extending) Openings: 2 About the Role We're hiring Desktop Support Technicians for a short-term project involving hardware deployment, configuration, and end-user support in a professional environment. Responsibilities Set up and configure...

  • Desktop Support

    2 weeks ago

    Austin, TX, United States The Peak Organization Full time

    Desktop Support Technician Location: Austin, TX Start Date: Early December (TBD) Duration: Approx. 60 days (possibly extending) Openings: 2 About the Role We're hiring Desktop Support Technicians for a short-term project involving hardware deployment, configuration, and end-user support in a professional environment. Responsibilities Set up and configure...

  • Desktop Support Tech

    8 hours ago

    Austin, TX, United States Tilson Homes Full time

    Responsible for providing a regional point of contact for all internal end-users to receive support and maintenance within the organization's desktop computing and telephone system environment. Areas of responsibility include, but are not limited to, installing, diagnosing, repairing, maintaining, and upgrading all PC hardware/software and the desktop...

  • Desktop Support Analyst

    2 weeks ago

    Austin, TX, United States PEAK6 Capital Management Full time

    WHO WE ARE Headquartered in the historic Chicago Board of Trade, PEAK6 Capital Management is a proprietary options trading firm that has been defining the industry for more than 25 years. While many firms have come and gone, PEAK6 Capital Management has consistently delivered liquidity to the options market. We thrive due to our firm's special blend of...

  • Desktop Support Analyst

    4 days ago

    Austin, TX, United States PEAK6 Capital Management Full time

    WHO WE ARE Headquartered in the historic Chicago Board of Trade, PEAK6 Capital Management is a proprietary options trading firm that has been defining the industry for more than 25 years. While many firms have come and gone, PEAK6 Capital Management has consistently delivered liquidity to the options market. We thrive due to our firm's special blend of...

  • Desktop Support Analyst

    2 weeks ago

    Austin, TX, United States PEAK6 Capital Management Full time

    WHO WE ARE Headquartered in the historic Chicago Board of Trade, PEAK6 Capital Management is a proprietary options trading firm that has been defining the industry for more than 25 years. While many firms have come and gone, PEAK6 Capital Management has consistently delivered liquidity to the options market. We thrive due to our firm's special blend of...

  • Desktop Support Analyst

    10 hours ago

    Austin, TX, United States PEAK6 Capital Management Full time

    WHO WE ARE Headquartered in the historic Chicago Board of Trade, PEAK6 Capital Management is a proprietary options trading firm that has been defining the industry for more than 25 years. While many firms have come and gone, PEAK6 Capital Management has consistently delivered liquidity to the options market. We thrive due to our firm's special blend of...

  • Onsite Support Technician

    4 days ago

    Austin, TX, United States CData Software Full time

    Requirement ID: 10199261 Posted On: Jul-30-2025 Role name: Engineer Role Description: Technical/Functional Skills IT Desktop Support experience, Laptop Refresh and assignment of new laptops, Closing tickets within the defined SLAs? Excellent communication skills, interacting with employees and contractors at any level.? Concentrated focus on defect reduction...

  • Onsite Support Technician

    9 hours ago

    Austin, TX, United States CData Software Full time

    Requirement ID: 10199261 Posted On: Jul-30-2025 Role name: Engineer Role Description: Technical/Functional Skills IT Desktop Support experience, Laptop Refresh and assignment of new laptops, Closing tickets within the defined SLAs? Excellent communication skills, interacting with employees and contractors at any level.? Concentrated focus on defect reduction...

  • Desktop Support Engineer L1

    2 weeks ago

    Austin, TX, United States Service Global Full time

    Roles and Responsibilities: Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers....