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Customer Success Manager
2 weeks ago
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain
Position Summary:
This is a critical client-facing role at SPS focused on our Revenue Recovery business unit, supporting our mid-market customers. You will be the primary point of contact for our valued customers and act as the liaison between the customer and various SPS Commerce teams. The Customer Success Manager provides unparalleled customer service by managing the customer’s experience, creating engaged customers, and facilitating organic growth over the customer’s lifecycle.
Key Responsibilities:
- Develop a deep understanding of customers' business models, build relationships, and serve as a trusted adviser to ensure successful partnerships.
- Create plans outlining critical success factors, metrics, targets, and recommendations to address customers' strategic goals and business challenges.
- Deliver best practices, coach customers to drive product adoption, and facilitate the use of SPS features to demonstrate value.
- Monitor account performance, keep projects on track, and implement structured programs to drive adoption at low-usage accounts.
Location: Rogers, Arkansas (Hybrid)
Required Qualifications:
- Bachelor’s degree or equivalent combination of education and experience, with 2+ years of Customer Success Management (CSM) experience or 3-5 years of professional business experience.
- Proven ability to build strong relationships with customers, including experience working with C-level and SVP-level executives and conducting executive business reviews.
- Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful approach to addressing customer pain points.
- Comfortable working in a fast-paced environment, with strong listening skills and the ability to quickly assess changing priorities. Experience driving organization-wide initiatives and previous work at a SaaS company are preferred.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: $69,000 - 82,000. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
