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Restaurant Field Trainer

2 weeks ago

Warren, MI, United States BIG BOY RESTAURANT GROUP LLC Full time
  1. Summary:
  2. Incumbents are primarily responsible for administering training, development and educational programs to ensure consistent execution of Big Boy Restaurants International LLC operating systems. The incumbents are responsible for development through communication and demonstration for Executive General Managers, their management teams in addition to restaurant crew to enhance our 4 Pillars, guest service levels, menu execution and sanitation.
  3. Duties and Responsibilities
  4. Results driven planning, organizing and coaching. Incumbents are responsible for teaching classes, pre-shift huddles / meetings, cross training, scheduling, food cost and cost controls, productivity reports, functional aisle and dining room set ups.
  5. Follows up with Area Directors, Area Managers, Restaurant Managers and Franchise Business Directors to ensure that proper documentation of completion training has been accomplished - Trackers, Tests, Performance Reviews and Event Certifications.
  6. Duties and Responsibilities
  7. Works closely with the Vice President of Restaurant Operations & Training, the Director of Training and the Director of Operations Services. Ensures all written and pictorial development tools / content are current / up to date for restaurant operations. Presents training in classroom formats for managers and hourly employees. Examples would be Management Modules - Development of People, 4 Pillars, It's Your Big Boy and New Store Openings.
  8. Leadership Duties
    • Trains new employees to their job
    • Works as a team to plan/prioritize the work of others
    • Assigns work with collaboration of Area Director / Executive General Manager
    • Trains less senior employees on an ongoing basis
    • Reviews/evaluates work of less senior employees with the Executive General Manager
    • Assists in identifying staff needs
    • Promotes Brand to assist in recruitment to fill positions


Job Skills:
  • High School Diploma or GED;
  • Sufficient strength and agility to lift and carry up to 50 lbs.;
  • Bending, reaching, and climbing stairs;
  • Ability to work long hours and be on your feet long periods of time;
  • Ability to read, count, write and follow recipes accurately;
  • Able to stand/sit and drive a vehicle for long periods of time; and
  • Good hearing, visual, English speaking, memory, writing, reading, math and organizational skills
Desired Traits/Hospitality Skills:
  • A helpful personality;
  • The ability to work well with others and maintain professionalism at all times;
  • The ability to develop and build professional relationships with staff and guests; and
  • Great communication and leadership skills