Sr. Technical Training Specialist

4 days ago

Dayton, OH, United States Panna Knows LLC Full time
Who Our Client Is:

Our client is a data standards organization that brings industry communities together to solve supply chain problems through the adoption and implementation of their standards. More than 340,000 businesses across 25 industries in the U.S. rely on our client for trading partner collaboration and for maximizing the cost-effectiveness, speed, visibility, security, and sustainability of their business processes.

They enable these benefits through solutions based on global unique numbering and identification systems, barcodes, Electronic Product Code-based RFID, data synchronization, and electronic information exchange-helping organizations identify, capture, and share trusted data that connects their physical and digital supply chains.

What Our Client Needs:

A Sr. Technical Training Specialist to design, deliver, and maintain technical training programs focused on enterprise platforms and systems. This role will collaborate closely with IT, Operations, and Product Management to ensure that training content is current, effective, and aligned with organizational goals.

Who You Are:

You are a confident communicator with strong project management and presentation skills who can build effective relationships both one-on-one and in group settings. You thrive working independently and collaboratively within a matrixed environment and excel at managing multiple projects and competing priorities with creativity and precision.

You bring a background in technical training, systems enablement, or instructional design, with experience developing and delivering training modules on enterprise systems such as Dynamics CRM and Finance & Operations (F&O). You're highly organized, detail-oriented, and skilled at creating engaging materials using tools like Articulate 360, Vyond, Adobe Creative Cloud, and Camtasia.

You stay current with best practices in adult learning, web development, and training methodologies. You take initiative, adapt quickly to new technologies, and demonstrate leadership, collaboration, and innovation in every project.

You hold an associate's degree or equivalent experience and have 3-5 years of experience in technical training or instructional design, preferably within contact center or sales environments.

What You'll Do:

You will design, develop, and deliver training programs that enhance user proficiency, promote operational excellence, and drive successful system adoption.
  • Designing, developing, and delivering technical training curriculum related to enterprise systems (Dynamics CRM, F&O, and others)
  • Creating and maintaining training materials including walkthroughs, job aids, and e-learning modules using tools such as Articulate 360, Vyond, and Camtasia
  • Collaborating with subject matter experts to ensure content accuracy and process alignment
  • Acting as a liaison between technical teams and end users to ensure training addresses practical needs and system changes
  • Facilitating training sessions in various formats: in-person, virtual, hybrid, and self-paced
  • Evaluating training effectiveness and implementing enhancements based on participant feedback and data
  • Supporting onboarding and development of team members within the training function
  • Managing relationships with external training vendors as needed
This position requires up to 15% travel and has no supervisory responsibilities.

What You'll Need:
  • Associate's degree or equivalent experience
  • 3-5 years of experience in technical training, systems enablement, or instructional design
  • Proficiency in Dynamics CRM and F&O platforms
  • Experience using Articulate 360, Vyond, Adobe Creative Cloud, or Camtasia
  • Strong communication, writing, and presentation skills
  • Ability to manage multiple projects and priorities
  • Understanding of adult learning principles and instructional design methodologies
  • Strong analytical, problem-solving, and collaboration skills
What They Offer:
  • Pay range: $70,000-$95,000, plus participation in the annual bonus program.
  • A hybrid work environment in their Ewing, NJ office
  • Health (medical, RX, dental, vision) coverage-effective immediately
  • 401(k) with Safe Harbor and Profit Sharing contributions-effective immediately
  • Short- and long-term disability coverage
  • Mental health and wellbeing support (6 employer-sponsored therapy/coaching sessions)
  • Individual wellness platform
  • Paid parental leave
  • Generous PTO and company-paid holidays
  • Access to LinkedIn Learning
  • Tuition reimbursement
  • Kudos employee recognition platform
  • Catered lunches twice a week on in-office days


Our client is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.

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