IT Systems Administrator

20 hours ago

Palo Alto, CA, United States Varite Full time
Job Title: IT Systems Administrator
Location: 3495 Deer Creek Rd, Palo Alto, CA 94304
Duration: 5+ months (High possibility of extension)
Pay Rate: $55/hr - $65/hr

WHAT THE CLIENT DOES?
A cloud data management and data protection company that provides solutions for backup, disaster recovery, and data archiving. It helps organizations manage and protect their data across on-premises, cloud, and hybrid environments.

We're seeking a motivated and detail-oriented System Administrator to join our growing IT team
This role is ideal for someone with approximately 3 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and you'll play a key role in maintaining our systems, supporting our users, and assisting in the implementation of new technologies.

Core Responsibilities:
Advanced Troubleshooting and Technical Support:
Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported at Rubrik. (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.

Collaboration & Coordination
  • Collaborate with senior system administrators and other IT team members on business-critical projects and initiatives
  • Serve as a point of contact for FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.

Executive Support:
  • Providing premium and proactive technical assistance to senior leadership, executives, and their administrative staff.

Asset Management and Documentation:
  • Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
  • Assist with asset management, including tracking inventory of hardware and software.

Process Optimization:
  • Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences

Knowledge Base Development and Maintenance:
  • Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance

Minimum Qualifications:
  • Minimum of 3 years of work experience providing front-line IT support or systems administration work
  • In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
  • Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
  • Strong knowledge of IT security best practices and compliance standards.

Preferred Qualifications:
  • Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
  • Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported
  • Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
  • Excellent customer service skills and the ability to be a self-starter
  • Exposure to IT security best practices.

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