Help Desk Specialist

3 days ago

Colorado Springs, CO, United States Take2 Consulting LLC Full time

Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs.

Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs:

Job Description:

Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.

Shifts:

The position involves 12-hour shifts, either Wednesday to Friday with alternating Tuesdays OR Saturday to Monday with alternating Tuesdays, on a semi-annual rotation. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations.

12-hour shifts 3 or 4 days per week; however, one week is 36 hours and the next week is 44 hours (4 hours off)

The Schedule is:

1) Weekday Shift (Wed-Fri) alternating Tuesdays

2) Weekend Shift (Sat-Mon) alternating Tuesdays

  • Shifts are as following: 5:30 AM - 5:30 PM
  • 5:30 PM - 5:30 AM

Specific Responsibilities:

  • Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person
  • Assist customers, troubleshoot problems, and coordinate technical support.
  • Account creations, account lockouts, password changes
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Log and route service requests and incidents in an incident management system.
  • Maintain service level agreements related to Desk Side support Service/Incident requests
  • Direct unresolved issues to the next level of support team member
  • Establish phone bridge with next level of support and customer leads per SOP's
  • Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system

Requirements

  • Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
  • Active Secret clearance is required.
  • Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship.
  • This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
  • Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO.
  • 0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service.
  • 0-3 or more years of experience utilizing any Incident Management Ticketing System such as:
  • Remedy v20.02
  • ServiceNow

  • Help Desk Specialist

    4 days ago

    Colorado Springs, CO, United States S2 Technologies Full time

    Client Service Technician - Help Desk Support Location: Schriever SFB, CO S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist, you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and shared devices,...

  • Help Desk Support Specialist

    5 days ago

    Colorado Springs, CO, United States CHICKASAW NATION INDUSTRIES INC Full time

    Job Description The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining...

  • Help Desk Support Specialist

    3 days ago

    Colorado Springs, CO, United States CHICKASAW NATION INDUSTRIES INC Full time

    Job Description The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining...

  • IT Service Desk Support Specialist

    1 week ago

    Colorado Springs, CO, United States RedBeard Solutions Full time

    About the job IT Service Desk Support Specialist POSITION: Service Desk Intake Support Specialist WORK LOCATION: Colorado Springs, COJOB CATEGORY: Information TechnologyJOB TYPE: ShiftCITIZENSHIP: United States CitizenCLEARANCE TYPE: TS/SCITRAVEL REQUIREMENTS: Up to 10%We are currently seeking a Service Desk Intake Support Specialist to join our team in...

  • Jr. Help Desk Technician

    6 days ago

    Colorado Springs, CO, United States Infinity Technology Full time

    Job Summary: ITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF). Peterson SFB in Colorado Springs, CO. Key Responsibilities: Duties and responsibilities include, but are not limited to: Provide Tier I help desk technical...

  • Jr. Help Desk Technician

    1 week ago

    Colorado Springs, CO, United States Infinity Technology Full time

    Job Summary: ITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF). Peterson SFB in Colorado Springs, CO. Key Responsibilities: Duties and responsibilities include, but are not limited to: Provide Tier I help desk technical...

  • Jr. Help Desk Technician

    1 week ago

    Colorado Springs, CO, United States Infinity Technology Full time

    Job Summary: ITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF). Peterson SFB in Colorado Springs, CO. Key Responsibilities: Duties and responsibilities include, but are not limited to: Provide Tier I help desk technical...

  • Jr. Help Desk Technician

    21 hours ago

    Colorado Springs, CO, United States Infinity Technology Full time

    Job Summary: ITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF). Peterson SFB in Colorado Springs, CO. Key Responsibilities: Duties and responsibilities include, but are not limited to: Provide Tier I help desk technical...

  • Help Desk Analyst

    2 weeks ago

    Colorado Springs, CO, United States Bal Seal Engineering Full time

    Reports to: IT Supervisor Department: IT Pay Rate: $22 -$26, depending on experience Job Summary: The Help Desk Analyst exists to provide world-class service to all Bal Seal customers, both proactively and on an as-needed basis. Essential Duties and Responsibilities: Troubleshoots software, hardware and networking tickets Issues and manages mobile devices...

  • Help Desk Analyst

    2 weeks ago

    Colorado Springs, CO, United States Bal Seal Engineering Full time

    Reports to: IT Supervisor Department: IT Pay Rate: $22 -$26, depending on experience Job Summary: The Help Desk Analyst exists to provide world-class service to all Bal Seal customers, both proactively and on an as-needed basis. Essential Duties and Responsibilities: Troubleshoots software, hardware and networking tickets Issues and manages mobile devices...