Director of Clinical Operations

Job Type

Full-time

Description

Clinical Director

Behavioral Health & Integrated Services
Full-Time | Exempt | Spokane, WA

VOA is strengthening and expanding our integrated behavioral health and human services system, and we are seeking a Clinical Director who can lead this work with both heart and operational discipline. This role is ideal for a leader who understands how to build clinical systems that work-documentation standards, QA processes, and workflows-while also driving CCBHC-aligned strategy across youth, adult, SUDP, respite, housing, and shelter programs. If you want your leadership to directly improve access, quality, and coordinated care for the people we serve, this is the role for you.

At Volunteers of America Eastern Washington & Northern Idaho, we are building an integrated, connection-centered behavioral health model-one without clinical walls between programs, where clients move through coordinated pathways rather than silos. As we expand our CCBHC-informed network, we need a Clinical Director who can strengthen our clinical foundation and guide organizational growth.

In this role, you will:
• Serve as a key member of the leadership team and steward of clinical quality, compliance, and integrated care practices across behavioral health, youth, SUDP, respite, housing, and shelter programs.
• Partner closely with the VP of Operations to build aligned clinical systems, strengthen coordination across divisions, and support strategic growth.
• Develop and maintain agency-wide clinical policies, procedures, workflows, and documentation standards that support high-quality care and sustainable revenue.
• Lead quality assurance activities, including chart audits, fidelity reviews, corrective action plans, performance monitoring, and clinical documentation reviews.
• Ensure compliance with RCW/WAC, DOH, DBHR, HUD, DCYF, Medicaid/Medicare, and funder requirements.
• Build documentation systems that meet Medicaid, Medicare, and insurance billing standards; reduce denials; and support value-based care initiatives.
• Support Clinical Managers and SUDPs through supervision, coaching, expectation-setting, skill development, and competency-building.
• Oversee licensure pathways, training plans, Relias learning compliance, and staff development structures.
• Strengthen coordination of care and service pathways across programs to support an integrated, client-centered experience.
• Review program performance data and use trends to identify gaps, inform improvements, and advance clinical outcomes.
• Assist with program development, workflow design, care coordination processes, and integrated service expansion.
• Support HR with hiring, onboarding, workforce planning, and retention efforts.
• Participate in crisis escalation, incident review, high-risk case discussions, and cross-disciplinary collaboration.
• Maintain strong external relationships with hospitals, community behavioral health agencies, managed care organizations, school districts, and justice partners.
• Represent VOA in statewide coalitions, clinical roundtables, and community partnerships.
• Support grant implementation, service expansion, and CCBHC-aligned initiatives across the organization.
• Contribute to agency-wide strategic planning and continuous quality improvement efforts.

Requirements

Successful candidates will bring:
• Experience working with adults, youth, and families with complex behavioral health needs.
• Clinical leadership or program administration experience in behavioral health, integrated care, or community-based services.
• Knowledge of trauma-informed care, harm reduction, co-occurring treatment, and evidence-based practices.
• Strong understanding of Medicaid/Medicare billing, documentation standards, and clinical workflows.
• Experience with regulatory compliance, audits, QA systems, and corrective action planning.
• Ability to lead through complexity, develop systems, and guide staff in fast-paced environments.
• A Master's degree in a behavioral health field is preferred; clinical licensure (LICSW, LMHC, LMFT) strongly preferred. Master's-level clinicians pursuing licensure will be considered.

If you are a strategic clinical leader who thrives at the intersection of clinical excellence, operational systems, compliance, and integrated service delivery-and if you are excited about helping build a modern, coordinated, CCBHC-aligned service network-we would be thrilled to meet you.

Salary Description

$83,000.00 - $100,000.00