Patient Access Representative I

4 days ago

Cleveland, OH, United States Cleveland Clinic Full time
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title
Patient Access Representative I

Location
Cleveland

Facility
Fairview Hospital

Department
Admitting and Registration-Fairview Hospital

Job Code
U99943

Shift
Nights

Schedule
10:30pm-7:00am

Job Summary

Job Details

Join Cleveland Clinic's Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Access Representative I, you will provide a comprehensive set of business and financial services during the patient access process, beginning the day the patient arrives at the facility for care. This role is based in the Emergency Room, where you will use WOW (Workstation on Wheels) carts to register patients and collect copays. You may also rotate to different locations or hospitals depending on staffing needs. Cleveland Clinic is proud to be the first hospital in the nation to make great customer service a cornerstone of its mission. Our customer service caregivers deliver what matters most to our patients and their families, ensuring exceptional experiences and making a lasting, positive impact in the community.

A caregiver in this role works nights from 10:30 p.m. -- 7:00 a.m.

A caregiver who excels in this role will:
  • Utilize WOW (Workstation on Wheels) carts to register patients and collect copays.
  • Perform registration and obtain information about demographics, insurance, medical and financial.
  • Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
  • Function as a Super User and act as a resource for training new caregivers.
  • Provide registration and cash collection access in Epic.
Minimum qualifications for the ideal future caregiver include:
  • High School Diploma/GED
  • Two years of experience in a customer-facing role OR Associate's Degree and one year of experience OR Bachelor's Degree
  • Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
  • Basic PC software application knowledge and ability to use multiple data systems
Preferred qualifications for the ideal future caregiver include:
  • Customer service or hospitality experience
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:
  • Ability to communicate and exchange accurate information.
  • Ability to perform work in a stationary position for extended periods.
  • Ability to work with physical records or operate a computer or other office equipment.
  • In some locations, ability to travel throughout the hospital system.
  • In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
  • Follows standard precautions using personal protective equipment as required.


The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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