Weekend Night Auditor

7 days ago

Mt Juliet, TN, United States COMFORT SUITES Full time
Responsibilities
  • General bookkeeping: ensure all hotel guest account information is accurate and up to date
  • Handle customer complaints as necessary
  • Communicate with housekeeping to make sure guest rooms are ready
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Working knowledge of Microsoft Office and reservation management systems
  • Must have graduated high school, received a GED or equivalent
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • This is a part-time position
Work schedule
  • 8 hour shift
  • Weekend availability
  • Night shift
  • Other
  • Holidays
Benefits
  • Employee discount
  • Paid training

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