Guest Service Agent

2 weeks ago

Pacific Beach, WA, United States Seabrook Full time
Job Summary:

Seabrook Hospitality is a distinguished name in the hospitality industry, dedicated to providing exceptional guest experiences in luxurious settings. With a commitment to excellence and personalized service, we aim to create memorable stays for every guest, ensuring their comfort and satisfaction throughout their visit. As a Guest Service Agent at Seabrook Hospitality, you will be an integral part of our team, responsible for delivering unparalleled customer service and ensuring the smooth operation of our hospitality services. Your primary focus will be to provide exceptional assistance to guests from check-in to check-out, addressing their needs and inquiries promptly and professionally.

Job Duties and Responsibilities (Essential Functions):
  • Greet guests upon arrival with a warm and welcoming demeanor.
  • Efficiently manage check-in and check-out processes, ensuring accuracy in reservations and payments.
  • Handle phone calls, emails, and in-person inquiries promptly and professionally, providing information about hotel amenities, services, and local attractions.
  • Process reservations, cancellations, and modifications accurately and in a timely manner.
  • Anticipate and fulfill guest needs, striving to exceed expectations at every opportunity.
  • Address guest concerns and complaints promptly and effectively, seeking appropriate solutions to ensure guest satisfaction.
  • Maintain detailed and accurate records of guest information, reservations, and financial transactions.
  • Handle cash and credit card transactions securely, following established procedures and protocols.
  • Prepare and distribute daily reports and shift summaries to relevant departments, ensuring effective communication and coordination.
  • Liaise with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
  • Communicate effectively with colleagues to relay guest requests and coordinate responses in a timely manner.
  • Provide overnight shift coverage on a rotating basis, responding to any guest concerns or maintenance issues that arise during the night and ensuring the safety and satisfaction of all guests.
  • Coordinate with the maintenance team for after-hours repairs or emergencies, ensuring minimal disruption to guests' stays.
  • Performs other duties as assigned.
Knowledge/Skills/Abilities:
  • Exceptional communication and interpersonal skills, with a friendly and approachable demeanor.
  • Strong organizational abilities and attention to detail, with the ability to multitask effectively in a fast-paced environment.
  • Attention to detail and a commitment to maintaining high standards of cleanliness and maintenance.
Qualifications:
  • High school diploma or equivalent; college degree in hospitality management or related field preferred.
  • Proven experience in a customer service role, preferably in the hospitality industry.
  • Proficiency in using computer systems and reservation software.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.
  • All candidates must pass a background check prior to employment.
Physical Requirements:
  • Prolonged periods of standing at a desk and working on a computer.
  • Indoor/outdoor environment subject to changing conditions and temperatures.
  • Ability to stand for prolonged periods of time and walk moderate distances.
  • Ability to lift, carry, push, and pull objects weighing up to 50 pounds occasionally.
Hourly Rate: $19-$22

Employment Status: Full-Time

Seabrook Offers
  • Medical, Dental and Vision Insurance for all full-time team members
  • 401(k)
  • Basic Life Insurance - 100% Company Paid
  • Voluntary Life, Critical Illness and Accident Insurance
  • Paid Time Off:
    • 10 days (80 hours) earned with up to 1 year of service.
    • 15 days (120 hours) earned up on completing 1-4 years of service.
    • 20 days (160 hours) earned upon completing 5-9 years of service.
    • 25 days (200 hours) earned upon completing 10+ years of service.
  • Employee Assistance Program
  • Teladoc Virtual Services
  • Tuition Reimbursement
  • Discounts and Rental Credits


Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.

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