(Agile1)Program Manager, Senior

Description:
ONLY SUBMIT LOCAL CANDIDATES CURRENTLY RESIDING IN BAY AREA NEAR WORK LOCATION-OAKLAND GO. ASSIGNMNENT IS HYBRID AND WILL BE REQUIRED ON-SITE AT OAKLAND OFFICE UP TO 3 DAYS PER WEEK. WITH MANAGER PRIOR APPROVAL A PRE-DETERMINED AMOUNT FOR CELL AND INTERNET CAN BE REIMBURSED MONTHLY.

TOP THINGS LOOKING FOR:
1. Proven Experience in Compliance, Corrective Action Management, and Process Improvement Look for candidates with at least 7+ years in compliance, process improvement, or program management ideally within regulated environments. Experience managing corrective action programs and driving process improvement initiatives is critical.
2. Experience applying concepts of containment (short-term risk control) and countermeasures (long-term solutions) in corrective action management and reporting.
3. Familiarity with Compliance Frameworks and Regulatory Bodies
4. Look for familiarity with frameworks such as FSG, COSO, NIST, SOX, and regulatory bodies like CPUC, FERC, and WECC. Certifications such as CCEP, Lean Six Sigma, and PMP are highly valued.

TOP SKILL SETS LOOKING FOR IN A CANDIDATE:
Technical Expertise
• Strong Project and Program Management: Corrective Action Tracking & Reporting: Experience with dashboards, scorecards, and real-time monitoring of corrective actions.
• Process Improvement: Demonstrated ability to assess and improve corrective action management processes, implement best practices, and drive continuous improvement.
• Data Storytelling & Visualization: Skilled in preparing executive-ready presentations, layered visuals, and summarizing key trends and risks for leadership forums.
• Compliance & Regulatory Knowledge: Deep understanding of compliance frameworks and regulatory requirements. Experience supporting audit and regulatory reporting.
Soft Skills
• Collaboration & Facilitation: Ability to partner with cross-functional teams, coordinate sessions, and act as a trusted advisor for leadership.
• Communication: Exceptional written and verbal communication skills, especially in translating technical data into actionable insights for diverse audiences.
• Problem Solving & Risk Mitigation: Strong ability to classify and prioritize corrective actions based on risk mitigation effectiveness, and to drive consensus on corrective actions.
• Continuous Learning & Adaptability: Commitment to ongoing training in communication strategy, change management, and utility industry best practices.
• Industry Best Practices (External Guidance)
• Recent industry guidance for program manager roles also emphasizes:
• Quantifying impact (metrics in achievements)
• Cross-functional agility and stakeholder alignment
• Strategic thinking and visionary leadership
• Masterful communication and inspirational leadership
• Astute problem solving and risk management
• Financial savvy and time management

We are seeking an experienced communication professional to serve as Sr. Program Manager responsible for overseeing and continuously improving the daily execution of corrective action tracking, monitoring, and reporting within Electric Compliance and Risk. This role ensures that all corrective actions are managed efficiently and transparently, supporting compliance, operational performance, and ongoing process enhancement.

The Sr. Program Manager collaborates with cross-functional teams to maintain real-time visibility of corrective action status, drive timely closure, and deliver high-quality reporting to leadership. The ideal candidate brings a strong understanding of corrective actions -including the hierarchy of controls-as well as concepts of containment and countermeasures, ensuring corrective actions are prioritized, tracked for effectiveness, and that processes are regularly evaluated and refined for greater impact and sustainability.

Key Responsibilities

Daily Monitoring & Process Improvement
• Track the status of all corrective actions from initiation through closure, updating records in real time.
• Review dashboards and scorecards daily to monitor overdue actions, completion rates, and progress against targets.
• Validate data accuracy and consistency before publishing reports or dashboards.
• Conduct reviews of new findings, audit results, and self-reports to anticipate potential corrective actions.
• Follow up with action owners to ensure timely updates and resolution, escalating overdue or at-risk items as needed.
• Maintain clear documentation of corrective action metrics, definitions, and reporting standards.
• Continuously assess and improve corrective action management processes, identifying inefficiencies and implementing best practices to enhance effectiveness, transparency, and sustainability.

Reporting Deliverables
• Prepare and distribute daily, weekly, and monthly status reports summarizing corrective action progress, overdue items, and completion rates.
• Develop executive-ready presentations for leadership forums, including layered visuals and summaries of key trends, risks, and opportunities.
• Maintain dashboards and scorecards that provide real-time visibility into corrective action status, trends, and effectiveness.
• Report on effectiveness of corrective actions, including metrics such as closure rates, recurrence rates, and impact on compliance performance.
• Document lessons learned and share best practices across teams to drive continuous improvement.
• Support audit and regulatory reporting requirements by providing timely, accurate documentation of corrective action status and outcomes.

Collaboration & Facilitation
• Partner with Compliance, Governance, Operations, and other teams to gather and synthesize corrective action data.
• Coordinate cross-functional sessions to align on priorities, next steps, and escalation of overdue actions.
• Act as a trusted advisor for leadership on corrective action performance, risk posture, and process improvement opportunities.

Qualifications
Minimum:
• BA/BS in Business, Analytics, Engineering, or related field.
• 7+ years of experience in project and program management, compliance, process improvement, or performance reporting.
• Experience managing and improving corrective action programs in a regulated environment.
• Proven ability to understand and drive collaboration and synergy across organizations and teams.
• Proven ability to translate data into actionable insights and communicate effectively with senior leadership.
• Project Management Professional (PMP) or equivalent credential.
• Familiarity with compliance frameworks (FSG, COSO, NIST, SOX) and regulatory bodies (CPUC, FERC, WECC).

Desired:
• Proficiency in Power BI/Tableau and advanced presentation tools.
• Skilled in data storytelling for diverse audiences, including senior leadership.
• Lean Six Sigma Certification.
• Certified Compliance & Ethics Professional (CCEP) or equivalent compliance certification.
• Demonstrated understanding of controls and the hierarchy of controls, including how to classify and prioritize corrective actions based on risk mitigation effectiveness.
• Experience applying concepts of containment (short-term risk control) and countermeasures (long-term solutions) in corrective action management and reporting.
• Ability to distinguish and report on both containment and countermeasures, ensuring both are tracked for effectiveness and lessons learned are shared across the organization.
• Proven track record of driving process improvement initiatives in corrective action management, leveraging best practices and continuous feedback.

Pacific Gas and Electric Company is an AA/EEO employer that actively pursues and hires a diverse workforce.
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Type of Work Schedule 1 - Standard work week - 8 hours per day, 5 days per week (California Overtime or Federal Overtime) Hours per Day 8 Hours per Week 40 Total Hours 1,056.00

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