Health Center Assistant

Position: Health Center Assistant - Farmington, NM

On-Site: 100%

Full Position Salary Range: $22.58/hour - $26.21/hour

Starting Pay: Although our full pay range is included above, the budgeted hiring range for new hires is $22.58/hour - $24.33/hour

Schedule: Full-Time; ~38 hours/week; Non-Exempt; Benefits Eligible

Monday - Thursday: 7:45am - 5:45pm

About Us: Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission.

Abortion Care: At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services.

Snapshot: You will spend much of your day on your feet and on the move. You will support the clinician in providing care through direct patient contact such as vitals, phlebotomy, and equipment sterilization, etc. You will be required to operate in a highly regulated medical and laboratory environment, keeping strict confidentiality, infection control, and medical protocols. You will lift boxes and unpack supplies. You will work with vulnerable patient populations

Union: This role is represented by SEIU, Local 105 and is governed by the terms of a collective bargaining agreement.

Our Ideal Candidate:

• Must have a high school diploma or equivalent.
• Must have reliable transportation.
• Medical Assistant Certification preferred (CCMA, CMA, NCMA, or RMA) or must obtain Medical Assistant certification within 15 months of hire (except NM.)
• Must obtain and maintain BLS certification within six weeks of hire.

Primary Areas of Responsibility/Essential Functions:

Clinical: Under the supervision and direction of the ordering provider, you will provide culturally competent and destigmatizing patient-centered care in compliance with all regulations, including but not limited to PPRM’s Medical Standards & Guidelines, pharmacy, HIPAA, OSHA, and CLIA regulations

• Perform vital signs and collect patient information such as patient allergies, medication list, etc.
• Collect patient specimens such as blood and urine for appropriate tests.
• Perform basic point of care lab tests such as pregnancy tests, including select delegated CLIA waived tests and related controls.
• Accurately document collected information and test results in the medical record.
• Perform venipuncture and injections with training and competency validation.
• Dispense medications and supplies.
• Sanitize exam rooms and medical equipment including use of autoclave
• Assist the provider in clinical procedures such as abortion, IUD placement, cervical cancer screening, etc.
• Act as a chaperone during patient exams or procedures, as needed.
• Escort patients throughout the health center and upon discharge.

Medical Reception: You will be the face of the health center, welcoming patients and visitors, upholding security
protocols, and facilitating accurate patient records and billing.

• Facilitate patient registration activities through a registration system or through manual collection.
• Facilitate patient check in and check out including verifying insurance and financial estimates for services rendered.
• Collect payment for services rendered in accordance with revenue cycle and subsidy utilization policies.
• Complete routine bookkeeping tasks, ensuring accurate accounting and documentation for all patient payments, donations, grants, and funding sources.
• Promote patient portal adoption.
• Coordinate scheduling and referrals.
• Screen visitors according to protocols.
• Participates in health center security.
• Perform reception activities including but not limited to answering phones and scheduling patient appointments.
• Complete targeted patient appointment reminder calls.
• Coordinate receiving and sending medical records.
• Facilitate medication and supply patient pick-up, as appropriate, according to regulations.

Operations: You will assist with the upkeep of the health center operations in a variety of ways to facilitate all aspects
of patient care, maintaining an organized and effective worksite, and jump in to support the team.

• Act as a mandatory reporter per state and regulatory requirements.
• Support patient follow-up which may including contacting patients by telephone, or electronic communications.
• Assist with monitoring and ordering supplies to maintain accurate inventory of medications and materials required to ensure Health Center operations.
• Assist with routine health center upkeep and cleaning, including stocking exam rooms with necessary supplies.
• Contribute to research such as introducing opportunities for studies as patients check in, while rooming patients, etc.
• Execute side tasks including but not limited to Birth Control by Mail, records release, special fund tracking, etc.

COVID-19 Protocol: Vaccination against COVID-19 will no longer be a condition of employment. However, all Health Center/Patient or Community Facing Employees, must have the COVID vaccine or wear a mask at all times beginning November 1st. Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.

Flu Protocol: All employees working directly with patients, the community or working in a health center will be required to have the flu shot or wear a mask during patient/community contact or while in the health center from November 1 – April 30 each year (Flu Season). Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.

Background Check Required: Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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