Bank Operations Fraud Specialist I
2 weeks ago
We're committed to bringing passion and customer focus to the business.
The Bank Operations Specialist I, as a member of the Operations Team that supports the processing for all bank's transaction channels, is responsible for performing a wide variety of bank operational duties in a high-volume deadline-driven environment. The Bank Operations Specialist I interacts with various bank personnel while serving as a resource agent for all deposit operational areas and assisting in the verification of processes and applications.
Essential Duties and Responsibilities
- Acts as a first-line resource for problem-solving regarding debit card and Zelle fraud.
- Review and investigate debit card and Zelle fraud reported.
- Customer Service-related functions.
- Coordinate investigations with local, state and federal law enforcement agencies.
- Review reports related to fraud prevention programs and services.
- Maintains detailed records on all work responsibilities as required.
- Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position.
- Performs other duties and responsibilities as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
- Ability to perform tasks quickly and accurately.
- Ability to operate in a team environment to accomplish shared goals.
- Ability to solve practical problems and interpret a variety of instructions provided in written and/or oral form.
- Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
- Ability to maintain effective interpersonal relationships with management and team members.
- Ability to prioritize multiple demands in a high-pressure environment while maintaining a professional demeanor.
Education and/or Experience
- High school diploma or its equivalent is required, and
- Two years of related experience required; banking operations and/or customer service experience preferred.
Computer Skills
- MS Office programs
Other Qualifications (including physical requirements)
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
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