Program Manager-ServiceNow

2 weeks ago

Santa Clara, CA, United States Cynet Systems Full time
Job Description:

Pay Range: $75hr - $80hr

Qualifications:
  • 10+ years of experience in program/project management, including 5+ years managing large-scale IT programs.
  • Proven experience in customer support systems and operations (e.g., Zendesk, Salesforce Service Cloud, custom support portals, or internal ticketing systems).
  • Deep familiarity with SAFe Agile, including Agile Release Trains (ARTs), PI Planning, and Lean Portfolio Management.
  • Demonstrated ability to lead programs involving 5-10 Agile teams across geographies and business units.
  • Strong experience in stakeholder management, executive reporting, and change management.
  • Excellent organizational and communication skills.
  • Self-starter with the ability to thrive in a fast-paced, highly matrixed SaaS environment.
  • SAFe Program Consultant (SPC) or SAFe Agilist certification.
  • Experience with tools such as Jira, Confluence, Aha, Smartsheet, and Miro.
  • Background in enterprise SaaS product delivery.
  • .Cross functional IT program management.
  • Executive reporting & communication.
  • Dependency management.
  • Experience with PI Planning.

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