Customer Specialist

About us
Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here.

Title: Customer Specialist

Reports to: Store Manager, General Manager or Multi-Store Manager Overview: The Lane Bryant Customer Specialist is responsible for creating a hospitable store environment using customer engagement.

Customer Specialists build enduring relationships with new and existing customers that contribute to the achievement of Company goals.

Success Characteristics:

• Understands Hospitality and how we aim to make our customers feel.

• Takes initiative to create, build and cultivate relationships within the store and within the community.

• Passionate about building relationships selling and seeks organized and thoughtful ways to attract new customers to the brand.

• Possesses a strong ambition and passion for achieving goals, both as an individual and thrives working in a team environment.

• Demonstrates excellent written and verbal communication skills and a high level of integrity.

• Has strong organizational skills and the ability to multi-task in a fast paced, everchanging environment.

• Is socially oriented and enjoys interacting with others.

• Professional, kind, and friendly with the ability to make sound decisions independently. Responsibilities: Sales and Service:

• Identifies customer needs & wants with curiosity and confidence through intentional conversation.

• Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships.

• Shares and represents current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust.

• Demonstrates strong planning and organizational skills proactively contacting customers to build and deepen relationships in ways that are relevant, timely and meaningful to the customer.

• Active participant in community/store activities and events that promote the Brand when appropriate or available.

• Uses a "Monthly Playbook" to organize and monitor/track customer engagement activity. Business Acumen:

• Stays abreast of the business and competitive landscape, fashion trends and key business drivers to identify opportunities to create an exceptional customer experience.

Location:
Store 4902-Valley River Center-LaneBryant-Eugene, OR 97401Position Type:
Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

---