Care Coordinator

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:

Hours: Full-time, Monday-Friday; 08:30am -5:00pm

Union: Yes

Union Name: 1199 SEIU

Patient Facing: Yes

Are you efficient, organized, and detail oriented with the ability to complete tasks in a time sensitive manner?  Do you have a strong interest in community health and care coordination? Then join the BHCHP One Care Team 

Boston Health Care for the Homeless Program (BHCHP) is looking for a talented and compassionate Care Coordinator to provide care coordination services to individuals enrolled in our One Care program —a program for patients with Medicaid and Medicare coverage between the ages of 21-64 years of age. The Care Coordinator will work on a small, collaborative team with One Care Nurse Care Managers and other Care Coordinators as well as our medical teams to ensure that patients are being linked to needed services to improve their health and overall well-being and meet goals outlined in their care plan. You will also be responsible for spending approximately 20% of your time supporting administrative functions for the One Care team. A significant aspect of this work, however, will be direct patient engagement that will be a combination of telephonic and face to face outreach.

Responsibilities:

• Collaborate with members of One Care team, as well as primary care teams, to support panel of medically intensive patients with complex health related social needs

• Engage One Care patients in services through telephonic and face to face outreach, working on-site 3 full days/week with the option for 2 days' work remote work after orientation is completed

• Maintain daily communication with Managed Care Organization (MCO) via web portal and phone, as needed

• Assist with the housing process and stability resources for patients experiencing homelessness or housing instability

• Conduct outreach to shelters and patients’ homes to maintain a connection to care

• Assist nurse care managers and medical teams with arranging patient appointments for services, accompanying patients to those appointments, if needed, and other related activities

• Performs referrals and service authorizations for OneCare patients

• Remains flexible in duties as role expands

Qualifications:

• Bachelor's degree preferred

• Experience in case management or human services is preferred

• Computer skills: Experience with electronic medical record documentation and navigation

• Proficient with Microsoft Excel Spreadsheets, entering narrative and other data into a database, the use of the Internet to conduct information searches

• Bilingual English-Spanish preferred

• Strong problem solving and communication skills (written and oral)

• Excellent customer service skills and the ability to communicate professionally with employees and patients both on the phone, in person, and in writing

• Efficient, organized, detail oriented, and able to complete tasks in time sensitive manner

• Self-directed with the ability to work both independently and as part of a team

• Ability to triage patients’ needs and creatively address problems as they arise

Compensation and Benefits:

• The compensation increases based on years of experience and ranges from $22.07 - $35.31 hourly

• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more.  Benefits are prorated for part-time employees

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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