Front Desk Supervisor

Join our dynamic team at RMC Resort Management as a Full-Time Front Desk Supervisor in the breathtaking setting of Hilton Head Island This is an incredible opportunity for recent graduates and young professionals to kick-start their careers in a stimulating, fun, and energetic environment. You'll thrive in a forward-thinking culture that values problem-solving and customer-centricity. Onsite work means you'll connect with guests and team members daily, ensuring an exciting and engaging atmosphere. With a competitive pay range of $20-$25 per hour, your hard work and dedication will be celebrated.

You'll have the chance to innovate and elevate the customer experience while honing your leadership skills. You will receive great benefits such as Medical, Dental, Vision, 401(k), Competitive Salary, Paid Time Off, Snack/Drink Room, and Employee Discounts. Don't miss out on this thrilling opportunity to grow in an adventurous company that thrives on excellence and integrity Apply now and elevate your career with RMC Resort Management
Let us introduce ourselves

RMC Resort Management is where excellence in property management has been our hallmark for over 30 years. As a locally owned and independent resort management company headquartered on the beautiful Hilton Head Island, we pride ourselves on delivering innovative management services, passionate leadership, and unparalleled value to our clients. Our solid reputation, built over decades of proven success, stands as a testament to our commitment to quality and client satisfaction. At RMC Resort Management, our unique management structure and hands-on executive business model ensure that your property receives constant, personalized attention from the most experienced and qualified professionals in the industry. With RMC, you benefit from a comprehensive approach that guarantees no excuses, only results. Trust us to enhance the value and appeal of your resort property with the meticulous care and dedication that only a local expert with a long-standing presence in the community can provide.
Your role as a Front Desk Supervisor

RMC Resort Management Company is on the hunt for an experienced and dynamic Front Desk Supervisor to steer guest and owner services at our stunning beach resort property. The ideal candidate will boast a robust background in hospitality, coupled with exceptional leadership skills and a genuine passion for creating unforgettable guest experiences. In this pivotal role, you will not only uphold the highest standards of guest satisfaction but also collaborate closely with various departments to ensure seamless service delivery. Your expertise will be instrumental in driving innovation and excellence, making every guest interaction memorable while fostering a culture of professionalism and energetic teamwork.

If you thrive in a fast-paced, customer-focused environment, this is your chance to shine
Does this sound like you?

To excel as a Front Desk Supervisor at RMC Resort Management, candidates must possess a blend of leadership, customer service expertise, and strong organizational skills. Proficiency with hospitality software and tools is essential for managing guest reservations, tracking service performance metrics, and coordinating efforts with other departments such as housekeeping, maintenance, and accounting. Successful candidates will lead the Guest Services team through effective coaching, training, and ongoing development, ensuring adherence to company policies and a commitment to high-quality service delivery.

Monitoring guest satisfaction through feedback surveys and proactive interactions is crucial, as is the ability to address guest complaints with professionalism and efficiency. Developing and implementing personalized service strategies will enhance the overall guest experience, while effective communication and collaboration with management will foster a positive and efficient work environment. This position demands a problem-solving mindset and a dedication to creating memorable moments for every guest.

Knowledge and skills required for the position are:

• Lead the Guest Services team providing coaching training and ongoing development to ensure top-tier performance and exceptional customer service.
• Ensure that all guest services personnel adhere to company standards policies and procedures to provide a consistent and high-quality guest experience.
• Monitor guest satisfaction through feedback surveys and direct interactions taking immediate action to resolve concerns or issues.
• Coordinate with other departments (housekeeping maintenance accounting etc.) to fulfill guest needs and ensure smooth operations across the resort.
• Develop and implement guest service strategies to enhance the overall guest experience including personalized services and tailored recommendations.
• Manage guest reservations ensuring that all requests and special requirements are accurately recorded and fulfilled.
• Track and report on guest service performance metrics identifying trends and areas for improvement.
• Handle guest complaints and issues professionally and efficiently
• ensuring that guests feel valued and their concerns are addressed promptly.
• Assist with managing and maintaining the resort's amenities ensuring they meet the expectations of our guests.
• Collaborate with the management team on various operational and guest service-related initiatives promoting a positive and efficient work environment.