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Junior System Administrator
2 weeks ago
Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking for a Junior System Administrator to join our team. Les Olson Company does I.T. the LOC Way: with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on
What makes Les Olson different?
Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.
We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do.
"Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.
We offer:
- Paid Time Off
- Sick Days
- Paid Holidays
- 401k match + Pension
- Full Medical, Dental & Vision + HSA
- Mental health care coverage
- Life Insurance
- Local Volunteer Opportunities
What You Have:
- 4 or more years Information Technology work experience, experience in System Administration, Help Desk Support or an IT Installation Team preferred
- Team-oriented, strong communicator
- Excellent customer-facing interaction
- Certification or equivalent work experience or ability to get certification within 1 year:
- CompTIA Security + (or equivalent)
- CompTIA Server + (or equivalent)
- VMWare VCP-DCV
- MS Azure Admin AZ-104 (or equivalent)
- Basic knowledge and some hands-on experience with Windows Server and Active Directory.
- Ability to add/remove OUs, Users, Groups, Computers
- Ability to create basic GPOs
- Basic knowledge and hands-on experience troubleshooting, patching, and administering virtual machines in VMware or Hyper-V
- Knowledge and ability to install and implement hardware or software RAID configurations
- Knowledge of troubleshooting process and procedures (in relation to the OSI model)
- Associate knowledge of Microsoft O365 products
- Associate knowledge of Google G-Suite
- Associate Knowledge of Azure Active Directory
- Associate knowledge of Azure or AWS virtual environments
- Associate knowledge of LAN, WAN, VLAN, and VPN network technologies
- Associate knowledge of Backup systems (ex: Datto, Veeam, StorageCraft)
- Associate knowledge of Network Storage device (SAN and NAS)
- Associate knowledge of end-point security applications (anti-virus solutions)
- Associate knowledge of PowerShell is a huge plus Preferred skill
- Associate knowledge of Linux or Apple iOS is a huge plus Preferred skill
- Valid Driver's License and reliable transportation
What You'll Do:
- Maintain essential customer managed IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software and backups devices
- Troubleshoot, configure, and deploy Windows Server 2012/2016/2019/2022 to suit customer needs
- Administer MS Office 365, Google G-Suite or other 3rd party e-mail providers
- Administer VMware and Hyper-V virtualization instances to include virtual machines
- Administer Active Directory and Group Policy in Windows Server OS
- Troubleshoot basic server roles and features (File, Print, Web, DHCP, DNS, Domain Control Servers)
- Troubleshoot, update and/or modify Azure configurations to include Azure AD
- Troubleshoot basic TCP/IP, DHCP, DNS protocol issues
- Troubleshoot, and install RAID configurations based on customer needs and requirements
- Troubleshoot, configure physical server hardware to ensure optimal performance and usability
- Build physical servers to include installing drives, memory and processors and other accessories
- Interact with other engineers and help desk support technicians to troubleshoot, identify root cause, and provide technical support for our customers; keeping communication lines open and effective
- Manage small to medium sized projects with minimum assistance from higher level engineers
- Act as a Tier 2 escalation point for the resolution of complex issues and incidents that exceed Tier 1 skills or require higher level attention
- Escalate tickets that exceed skill level to a Tier 3 in a timely manner to meet internal SLA requirements
- Provide on-call support as part of a scheduled rotation with other team members (this program is voluntary until such time that sufficient volunteers are not available)
- Respond to incidents or service requests via phone, chat, E-mail or ticketing system.
- Use expeditious resolution strategies to improve customer service, perception, and satisfaction
- Exercise sound judgement and creativity to prioritize outstanding support requests or incidents
- Follow incidents through to resolution and ensure timely incident response and documentation
Job Type: Full-time, On-site (not remote or hybrid)
Schedule: Monday - Friday 8:00AM - 5:00 PM With opportunities to volunteer for on-call rotation
Visit our website: lesolson.com
