Administrative Services Technician I

5 hours ago

Waterbury, VT, United States ATA Services, Inc. Full time

ATA Services, Inc., is looking for a Password Reset Administrator for the Department of Health Access. This is a friendly office environment with individuals committed to helping fellow Vermonters. Please apply, we can't wait to work with you

See job detail below:

Duration: Long-term

Non-exempt Hourly Rate: $21.50

Purpose Summary:

This role will be part of the Communications and Outreach team and supports the business through technical processing tasks. The work requires the individual to use multiple computer systems to confirm customer identity, enter data and make updates in order to grant system access. Tasks are performed to support both customers and contractors. The role requires high attention to detail and the ability to follow written instructions effectively. The individual must be adept at using computer systems to process a high volume of tickets quickly and accurately. They role is also required to email customers with their log-in information and know when to escalate to colleagues for additional support.

The support services requested are:

1. Customer Portal Password Resets

  • Process customer password reset requests via the Customer Record Management tool and email. Resolving password-related issues promptly.
  • Execute password resets with accuracy and in adherence to security requirements.
  • Provide professional and compassionate customer service, communicating with external customers primarily by email.
2. Coordinate and collaborate with IT support as needed.
  • Submit onboarding and offboarding tickets for Customer Support Center employees, including credentials for various programs.
  • Ensure timely integration of new Customer Support Center personnel into the IT system.
  • Coordinate and collaborate with IT support as needed.

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status

Job Type: Full-time

Work Location: Hybrid remote in Waterbury, VT 05671

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