Director of Operations

7 days ago

Morgantown, WV, United States Bruceton Ag Service Full time

The Director of Operations oversees all operational aspects of the entire portfolio of stores.

Essential Duties and Responsibilities

  • Drive Sales and Profits:
  • Challenging Store Teams to drive top line sales, margin, and deliver operational metrics.
  • Partner with Store Managers to develop solutions for business related issues and opportunities.
  • Verify the execution of merchandising initiatives.
  • Ensure effective expense control, labor spend, and Profit/Loss management.
  • Protect company assets and help stores reduce shrink by adhering to loss prevention standards.
  • Build the team:
  • Recruit and hire Store Managers.
  • Support store level hiring/staffing decisions and retention.
  • Verify and participate in training, development, and coaching.
  • Build and maintain an effective succession plan for the organization.
  • Write and deliver Store Manager performance reviews and counseling.
  • Maintain a safe and productive work environment.
  • Lead execution of company standards:
  • Ensure compliance to inventory management.
  • Validate pricing accuracy and promotional activities.
  • Verify Loss Prevention and procedural audit compliance.
  • Support continuous improvement activities throughout the organization.
  • Goal setting and promoting customer loyalty:
  • Handle and resolve customer complaints/issue, assure customer leaves store having had a positive shopping experience.
  • Analyze reporting to identify and overcome customer satisfaction opportunities.
  • Observe and coach customer engagement.
Required Qualifications

Experience: Minimum of 5 years retail leadership experience required. Multi-unit retail store management experience preferred.

Preferred knowledge, skills or abilities
  • Farming, pet/equine, lawn/garden is strongly preferred.
  • Profit/Loss, scheduling, shrink control, and payroll management, staffing, hiring, supervision and counseling experience preferred.
  • Proficiency in Microsoft Windows and Office products.
  • Work varied hours, days, night and weekends as business dictates.
  • Must have a valid driver's license.
Working Conditions
  • Normal office working conditions
  • Occasional travel required
Physical Requirements
  • Sitting
  • Standing (not walking)
  • Walking
  • Kneeling/Stooping/Bending
  • Driving a vehicle
  • Reaching overhead
  • Lifting 50+ pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities.

?Perform similar, comparable, or related duties as may be required or assigned.

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