Duration: 4+ months

Job Description:
• Support Customer Connect related activities including recall, service campaign, and settlement initiatives
• Generate reports which may pull data from a single or multiple system
• Assists management with developing, generating and updating reporting of recalls and service campaigns
• Generate, review and maintain documentation on system reports and charts
• Identify, analyze and research trends, data errors or inconsistencies within the assigned business units
• Monitor supply of campaign parts and dealer backorders and work with internal departments and parts suppliers to identify issues
• Utilize the following applications to support assigned projects: Microsoft Office, SQL, Alteryx, Siebel CRM, and AS400
• Update customer facing documents, including but not limited to recall and service campaign content on websites, call center talk tracks and owner notifications
• Interact with client contacts as assigned, exemplifying professional attributes
• Complete ad hoc projects with tight deadlines which will require daily updates to client

Qualifications:
• College degree in relevant or related field (preferred)
• Excellent understanding of Microsoft Excel formulas (required)
• Experience with SQL queries to retrieve data from databases (preferred)
• Experience with data prep, analysis and related tools (preferred)
• Familiarity with Alteryx (highly preferred)
• Ability to prioritize work among multiple projects and monitor progress and status
• Excellent organizational skills with attention to detail
• Excellent verbal and written communication skills with the ability to effectively communicate with operations team and clients
• Ability to collaborate effectively and work as part of a team

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