Patient Call Center Representative
3 days ago
A respected healthcare organization is seeking a detail-oriented Patient Call Center Representative to provide exceptional customer service to patients, healthcare professionals, insurance companies, and the general public in a high-volume call center environment. This position ensures timely and accurate scheduling, information management, and communication while maintaining professionalism and compliance with all healthcare regulations. The ideal candidate has strong communication skills, attention to detail, and the ability to manage multiple priorities efficiently.
Responsibilities and Duties:
Provide scheduling and communication support for multiple outpatient clinics.
Obtain, verify, and accurately enter patient demographic and insurance information.
Ensure all calls and scheduling activities are properly documented in the electronic medical record system.
Discuss insurance eligibility, payment options, and financial assistance when applicable.
Conduct outbound calls for appointment reminders, follow-ups, and patient satisfaction outreach.
Resolve inquiries and route calls to the appropriate staff or department as needed.
Maintain up-to-date knowledge of services, procedures, and scheduling protocols.
Safeguard patient confidentiality and ensure compliance with HIPAA regulations.
Handle patient concerns professionally, escalating issues when necessary.
Collaborate with team members and healthcare staff to ensure a positive patient experience.
Meet established performance goals and service quality standards.
Participate in ongoing training and development to maintain current healthcare knowledge.
Demonstrate professionalism, accuracy, and the organization’s core values in all interactions.
Perform other duties as assigned.
Requirements and Qualifications:
High school diploma or GED required.
Minimum one (1) year of customer service experience in a multi-line call center environment.
Minimum one (1) year of medical terminology preferred
Experience in a healthcare or medical scheduling setting preferred.
Strong communication, interpersonal, and multitasking skills.
Knowledge of medical terminology and Electronic Health Record (EHR) systems preferred.
Bilingual (English/Spanish) is a must.
Applicants may be subject to a background check and pre-employment drug screen.*
*A conviction does not automatically disqualify you from employment. We will consider factors such as your age at the time, the timing and nature of the offense, its seriousness, and any rehabilitation efforts when determining your suitability for the role.
Sparrow Company Executive Search & Staffing is an Equal Opportunity Employer.
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