NOC Tier 1 Support Specialist

5 days ago

Springfield, VA, United States Piper Companies Full time
Zachary Piper Solutions is seeking a NOC Tier 1 Support Specialist to join a security and electronic systems business unit located in Springfield, VA through 100% full onsite presence. The NOC Tier 1 Support Specialist will monitor applications & network systems for performance issues, perform initial troubleshooting, and escalate incidents to higher support tiers.

Responsibilities of the NOC Tier 1 Support Specialist include:
  • Monitor applications & network systems for performance issues & potential failures in real time
  • Analyze alerts & verify incidents, escalating them to Tier 2 or higher when necessary
  • Perform initial troubleshooting & document findings using a ticketing system
  • Maintain operational coverage, ensuring consistent monitoring & support
  • Generate reports related to system performance & incident tracking
  • Communicate effectively with team members & stakeholders to ensure timely resolution of issues
Qualifications of the NOC Tier 1 Support Specialist include:
  • 1+ year of experience in Tier 1 support
  • Bachelor's Degree
  • Experience using ticketing systems for documenting & tracking technical issues
  • Active Top Secret clearance with SCI access
  • Ability to perform extended computer-based work, including sitting, typing, & screen exposure
  • Strong analytical & problem-solving skills, with the ability to apply general rules to specific technical problems
Compensation for the NOC Tier 1 Support Specialist includes:
  • Salary Range: $100,000-$105,000 depending on experience
  • Benefits: Medical, Dental, Vision, 401k Plan, Holidays, PTO, Education Incentives, sick leave as required by law


Keywords: NOC, Tier 1, support specialist, network operations center, IT, information technology, system, network, escalate, troubleshoot, secure, security, reliability, identify, escalate, monitor, Springfield, Virginia, VA, monitor applications, network systems, performance issues, incident, tier, alert, incident, tier 2, ticketing system, operational coverage, report, incident tracking, communicate, stakeholder, resolution, resolve, issue, document, track, technical issues, top secret, ts, tssci, ts sci, ts w sci, issue tracking, workflow automation, service now, servicenow, JIRA, service management, zendesk, freshdesk, BMC remedy, SolarWinds, incident monitoring, application performance, network performance, alert analysis

#LI-SW1 #LI-ONSITE

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