Senior Learning Consultant

6 days ago

Santa Clarita, CA, United States Starbucks Full time

Senior Learning Consultant (In office - Toronto)

Now Brewing – Senior Learning Consultant #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This role helps contribute to the success of the company by managing national leadership learning and talent development (L&TD) initiatives - including the development of complex new curricula, programs, and processes, consulting, contracting, identifying and delivering learning and development (L&D) programs and experiences for specific client groups that result in enhanced partner (employee) capability and business performance - to meet the needs of the Starbucks Canada business.

The learning consultant identifies, articulates and champions the development needs and leverages analytics and business acumen to influence L&D portion of annual people plan. Core skills such as coaching, influencing, facilitation, communication, process development and critical thinking enable success. 

As a Senior Learning Consultant, you will:

•        Consult, contract, influence and negotiate stakeholder agreements and commitment for proposed L&D solutions.

•        Manage the full lifecycle of learning program development process —from initiation through completion—including project management, needs analysis, scoping, defining deliverables, content development, implementation and sustainment, milestone and resource tracking, and reporting.

•        Develop overall implementation strategies that include measuring and evaluating learning solutions using feedback and metrics to inform continuous improvement and ensure they meet or improve upon business performance & develop partner capability.

•        Partner cross functionally with U.S. and global peers for alignment on sustainment and development of broad scale learning programs and initiatives.

•        Use knowledge of the company's business model and goals; uses financial and organizational data to build and document the business case for investing in learning solutions.

•        Stay atuned to internal and external factors that impact learning and performance in organizations; remains aware of trends and anticipates opportunities to add value to the business.

•        Lead the design and creation of blended, digital, and instructor-led experiences in adherence to Starbucks design standards and grounded in adult learning theory.

•        Apply an in-depth understanding of the business environment, industry strategies, and organizational structures to construct business cases for proposed solutions.

•        Establish and refine learning and performance improvement plans that support the business unit’s strategic direction; analyses the effectiveness of existing learning and performance-improvement strategies.

•        Ensure alignment between enterprise L&D strategies and business unit–specific strategy.

•        Manage, market, conduct and facilitate the delivery of L&D programs and processes.

•        Localize core L&D programs using standardized design principles to fit client needs.

#LI-SD2

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