Team Shift Supervisor

Team Shift Supervisor

Join the Torchy's legacy, which began with a single food trailer and has now expanded to over 130 locations nationwide. We are passionate about igniting originality and delivering damn good food to our guests.

Why Work With Us?

As a Team Shift Supervisor, you will play a crucial role in ensuring every shift runs smoothly while delivering an exceptional experience to our guests. You will balance hands-on involvement with guiding and supporting your team, taking charge of both Front of House (FOH) and Back of House (BOH) activities.

Your Responsibilities:

• Lead Shifts: Oversee shifts to provide outstanding guest experiences, manage team dynamics, and maintain operational excellence.
• Key Holder Duties: Responsible for opening and closing the restaurant, ensuring security and proper setup.
• Task Management: Prioritize and delegate tasks to maintain efficient restaurant operations.
• Enhance Guest Experience: Engage with guests, address their needs and concerns promptly.
• Support Your Team: Assist in hiring, training, and mentoring team members to enhance their skills and performance.
• Operational Standards: Maintain knowledge of FOH and BOH processes, ensuring food safety and cleanliness protocols are followed.
• Inventory Oversight: Help manage inventory, ensuring prep levels are adequate and food quality is upheld.
• Cash Management: Supervise cash handling and ensure compliance with company policies.
• Safety Compliance: Ensure adherence to health and safety regulations.
• Problem Resolution: Address any guest or team issues promptly and professionally.
• Flexibility: Willingness to perform additional duties as needed to meet the evolving needs of the restaurant.

Key Attributes for Success:

• Leadership: Inspire your team by exemplifying Torchy's values and maintaining a positive work atmosphere.
• Adaptability: Keep calm and tackle challenges in a dynamic, fast-paced environment.
• Communication: Foster open dialogue with team members, providing clear direction and encouragement.
• Attention to Detail: Maintain high food quality, safety, and cleanliness standards to ensure a great guest experience.
• Team Collaboration: Work cohesively with all team members to achieve common goals.

Qualifications Needed:

Minimum Requirements:

• Experience in a supervisory role within a restaurant or similar setting.
• Solid understanding of food safety, guest service, and restaurant operations.
• Required state alcohol-server and Manager ServSafe certifications.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to lift and carry up to 40 pounds and to stand or walk for extended periods.

Preferred Qualifications:

• Bilingual proficiency.
• Experience in training and developing team members.
• Familiarity with inventory management and cash-handling processes.
• Proven ability to perform well under pressure.

Perks of Being a Torchy's Team Member:

• Hourly pay range of $20.00 - $23.00, based on experience.
• DailyPay partner – access your pay as soon as the next day.
• Flexible schedules.
• Casual dress code with available swag.
• Growth opportunities that lead to meaningful career advancements.
• Damn Good food discount for you and your spouse.
• Exclusive discounts to shows, sporting events, hotels, and more from day one.
• Access to medical, dental, and vision benefits for full-time team members after one year, plus a 401(k) plan after six months.
• Participation in the Damn Good Well-being Program for financial wellness access.
• Paid Time Off (PTO) after one year of employment.
• Support from Torchy's Family Foundation for team members in times of need.
• And of course, bragging rights

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.