Field Operations Manager
7 days ago
Summary: The Field Operations Manager for the Bronx Apartment Programs is responsible for helping residents learn community life skills appropriate to their needs as recorded in their comprehensive service plan so that they may live as independently as possible. This role will also aid with office oversight and support to all other program staff.
Essential Duties and Responsibilities include the following.
Case Management:
- Provide case management for clients as assigned. Work with residents to attain skills of daily living, i.e. grooming, dressing, meal planning and preparation, budgeting, shopping, and recreational skills.
- Act as liaison for all other services needed by the resident and specified in the comprehensive service plan, which includes scheduling, follow up, collaboration, referral or any other process necessitated by the client's service plan. Services include, but are not limited to: medical, psychiatric, dental, entitlement benefits, day programs, pharmaceutical, travel, emergency, financial, and legal.
- Integrate care of residents with other Beacon of Hope staff as well as with other service providers.
- Make multiple visits per month to assigned clients in their home and/or other location as agreed upon with the client and by the Program's Manager.
- Assist with general maintenance as needed (e.g., light bulb replacement, bedbug preparation for extermination, replacement of smoke/CO2 detector battery).
- Establish, maintain and document collateral contacts with the residents' friends, family and providers.
- Escort clients to various appointments- medical, psychiatric, Social Security Administration, Public Assistance, and Emergency Rooms, as necessary
- Provide crisis intervention with the assistance of the NYPD, Mobile Crisis, and/or EMS.
- Work with the program's Director and Beacon of Hope Administrators to monitor ongoing work.
- Assist with training new program staff.
- Provides supervision to Case Managers as assigned by the Director.
- Coordinate office activities with the Administrative Assistant and Case Managers.
- Provide general oversight of office operations by monitoring on-site activities.
- Support Case Managers in their work with residents through ongoing communication.
- Make field visits with Case Managers to provide additional support.
- Perform ongoing environmental assessments of clients' apartments to ensure residents' safety and to remain in compliance with program standards.
- Identify apartments repairs and collaborate with internal and external property management staff to prepare scopes of work and secure vendors.
- Monitors maintenance repair and vendor work to ensure efficient and thorough completion.
- Maintain program supply and furniture inventory and prepare associated reports and orders for such.
Education and/or experience required:
- Bachelor's Degree with three years of case management experience required; Master's Degree preferred.
- Experience with property management preferred.
- Must be willing to travel to residents apartments/facilities
Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.
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