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Night Auditor

2 weeks ago

Bloomington, MN, United States Spire Hospitality Full time
Description

The Renaissance Minneapolis Bloomington Hotel is seeking a creative and skilled guest-focused Night Auditor to join its team of fun-spirited team members

With 250+ rooms and nearly 5,000 square feet of meeting space, the hotel is conveniently located for both business and leisure travelers.

Our property is just a short drive from the world-famous Mall of America. Some of our features include a full-service modern American Restaurant concept, featuring creatively crafted interpretations of Food and Beverage made with a Minnesota twist. Other amenities include our indoor heated junior Olympic-sized pool, whirlpool, and 24-hour fitness center.

SPIRE Hospitality is a management company that creates memorable guest experiences and delivers best-in-class service at our hotels and resorts nationwide. We ensure you have the support, tools, and opportunities to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS, get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short-and long-term disability, paid time off, wellness programs, excellent hotel discounts, and much more. The pay range is $22.00 to $22.50 based on experience

This role has a $1,000 retention incentive: $250 on the 90th day of employment, $250 on the 6th month, and $500 to be paid on your first anniversary.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. As a Night Auditor front desk Agent, your dedication to guest satisfaction and meticulous attention to closing and resetting systems will ensure seamless operations the next day, elevating our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.


Essential Job Functions:
* Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
* Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
* Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
* Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
* Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
* Resolve guest concerns with attentive service recovery

Qualifications:

  • High school diploma or its equivalent
  • One year of Front Desk experience in hotels preferred
  • One year of experience working in customer service or a guest-facing role is required
  • Full understanding and comfort working on a computer with MS Suite, Outlook, Word, and Excel
  • Previous experience with hotel FSPMS systems is a plus

Spire Hospitality, LLC is an Equal Opportunity Employer, including those with disabilities and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.