Service Desk Robotics Engineer

2 weeks ago

San Francisco, CA, United States ROBOT Full time
As a Service Desk Robotics Engineer you'll report to our head of Service Desk Team, it could be a great opportunity for you to join us You should have the right technical knowledge, understanding and communication skills in order to diagnose, scale, and solve requirements from our Kiwibots fleet. You will also work to analyze robots data and convert them into new issues, enhancements, and features to other teams.

As a Service Desk Engineer you will:

  • Understand deeply how the Kiwibot works, including the interaction between all their systems from different perspectives (mechanical, electronics, software, connectivity).
  • Receive and track all the issues, incidents, and accidents presented during Kiwibots operation. This includes the diagnosis and solving of software problems, and the remote support to field operations personnel.
  • Participate in the design, development, and testing of new fleet management software tools, as well as the automation of the Service Desk Metrics pipeline.
  • Analyze the available fleet data, and transform it into new features, issues, enhancements and requirements for the corresponding Teams (AI, Hardware, Manufacturing, Platforms, Operations, Data, etc). In the same way, present all the required and useful information that could be helpful regarding those requirements.
  • Be responsible for the fleet management duties, including the update process of the Kiwibot software.
  • Support the mapping process of the different locations where our fleet of Kiwibots operates.
  • Keep good, clear, and kind communication with the other teams.
Location: Medellin Colombia during onboarding time (2-3 weeks). Our office is located in one of the most popular and best places in the City (Poblado). Remote team/grupal work is an option after the training period.

This job might be the right one for you if:

Education: Mechatronics, Electrical, Electronics, Control, Biomedical, Automation, and other Engineering related fields. It could be ungraduated (last semesters)

Hard Skills:
  • You need experience in:
    • Python (Basics/Medium).
    • SQL.
    • Git (Basics).
    • Interaction with API requests.
  • It's nice (not mandatory) if you have knowledge or experience with:
    • Linux OS/Debian based platforms (basics/medium).
    • Docker
    • Basic understanding of sensor technologies (Laser sensors, Lidars 2D, 3D, Stereo Cameras, Cameras, IMU, GPS) and communication protocols (Serial, I2C, CAN).
    • ROS/ROS2 (Basics).
    • Basic network stuff (LAN/WAN connections, SSH).
Chill if you don't have it all, you'll learn a lot with us :)

Soft skills:
  • Natural aptitude for troubleshooting and problem solving.
  • The ability to be patient for debugging and go deeper.
  • Organize and present information in an agile and clear way
  • Keep good, clear, and kind communication with customers and coworkers.
  • Generate and communicate effectively useful information to other teams.
  • It would be nice if you have experience in a help desk or technical support environment.
You might have also had:
  • Spanish language skills (we are a Latin America start-up)
  • Experience starting or scaling a successful startup
  • Demonstrated interest in logistics, on-demand services, and marketplaces
  • Natural aptitude for troubleshooting and problem solving.
  • Organize information and multiple tasks.
  • Keep good, clear, and kind communication with customers and coworkers.
  • Generate and communicate effectively useful information to other teams.
  • It would be nice if you have experience in a help desk or technical support environment.
Career Path: Junior Service Desk Engineer - Mid Service Desk Engineer. After that, you could begin the Robotics Engineer career path, according to your performance, experience, and available positions in other teams.

What we offer you:

As your career progresses, we commit to develop and advance your career. We aim to put together personalized training for every employee through a blend of training that includes:
  • Opportunity to join a fast-growing startup and help shape and establish the company's industry leadership in robotic last-mile delivery
  • Competitive compensation package
  • Targeted in-house training and on-the-job training and experience
  • Tailored coaching
  • Being part of one of the top Tech Start-Ups in Latin America that is operating in the US market


Level: Junior/entry level. It could be ungraduated (last semesters)

Department Robot.com Role Service Desk Locations San Francisco

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