Service Advisor, SVT Service Department

2 weeks ago

Anaheim, CA, United States Velocity Vehicle Group Full time
Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

What's in it for You:

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture

What You'll Do:
The Service Advisor greets customers and communicates daily with customers on status of trucks. The Service Advisor also generates service and repair orders by ascertaining service requests and performance problems; verifies warranty and service contract coverage; inspects vehicles, writes repair orders and daily maintains customer rapport and records. The Service Advisor also reviews jobs when they are complete and closes jobs. Other responsibilities will include:

Customer Service Duties:
  • Greets customers upon arriving in maintenance area
  • Ascertains vehicle problems and services by listening to customer's description of symptoms
  • Clarifies description of problems
  • Conducts inspections
  • Proactively checks for recalls
  • Submits documentation for warranty repair orders
  • Retrieves mileage and vin numbers from vehicle
  • Checks vehicle maintenance records
  • Examines service schedules
  • Maintains customer rapport by providing explanation of estimates and daily updates
  • Calls customer when job is complete and truck is ready for pick up
  • Establishes good customer relations by providing estimates and timelines
  • Administrative duties on per-need basis
Repair Order Duties:
  • Verifies warranty and service contract coverage by examining records and papers
  • Explains provisions and exclusions
  • Prepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required
  • Obtains approval signatures
  • Enters RO into service database system and sends to Estimator and Dispatcher
  • Monitors repair work to ensure vehicle will be ready when promised
  • Prints warranty
  • Prints repair orders
  • Issues sublet purchase order numbers
  • Reviews jobs when completed
  • Collects payment from jobs
  • Closes jobs
Job Qualifications & Requirements:
  • Proven technical expertise
  • Knowledge of trucks and parts
  • Excellent customer service skills
  • Excellent communication skills
  • Excellent problem-solving skills
  • Strong organizational skills
  • Excellent time management skills
  • Able to work in fast-paced environment
  • Work well with internal and external customers
Compensation:
  • $25-$35/hour based on experience and qualifications
  • Full Time position
Physical Requirements:
  • Must be able to pass a post-offer drug screen, physical and background check.
Benefits Velocity Vehicle Group Offers:
  • Fantastic Culture
  • 401k + match
  • Health, Dental & Vision Insurance + HSA & FSA
  • Employer paid Life Insurance
  • Paid Vacation Days
  • Sick Leave
  • Company perks such as employee discounts, company events and training programs
  • Excellent Training and Career Advancement Opportunities


Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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