Guest Services Manager
2 weeks ago
The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest service standards, prioritizing client relationships, motivating, and managing team member performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling. Our Guest Service Managers have the responsibility to consistently maintain and foster our Luxury Guest Service oriented reputation and keep strong existing client relationships.
Essential Responsibilities
- Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a Supervisor or Manager.
- Work with the Supervisor frequently to stay close to the operation.
- Work at the busiest times including evenings, weekends, holidays while properly leading the team.
- Track hotel parking validations for reimbursement and integrity purposes.
- Understand and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
- Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover.
- Understand the contractual agreement with the hotel and recognize ways to maximize additional revenue opportunities for both Evolution and the client.
- Understand the client's service standards, motto, values, and hotel "lingo" while incorporating Evolution's core values.
- Develop cohesive working relationships with the client's employees.
- Understand what objectives are important to the client and ensures the entire team is focused on exceeding expectations.
- Treat clients, team members and third-party vendors with courtesy, respect, and dignity.
- Practice preventative safety procedures daily as set forth by Evolution and the client.
- Report all claims, accidents, and incidents to HR (Human Resources) and the Area/Regional VP immediately, while handling appropriately, with urgency, care, and concern.
- Meet the required Quality Assurance shop thresholds for completion and scores as outlined in the QA Performance policy and audit.
- Manage uniform and ticket inventory.
- Work with the Area/Regional VP to forecast and plan for seasonal variances in business to ensure proper staffing levels.
- Adhere to Evolution's employment and payroll policies and procedures to limit exposure to employment claims and litigation.
- Review and submit completed and accurate payroll to Corporate on a bi-weekly basis and not to exceed 50% of weekly revenue.
- Work with the Talent Acquisition team to recruit new talent that can be future leaders at Evolution.
- Ensure that each new team member is fully onboarded in our HRIS and fully trained prior to working on the ramp.
- Recognize exceptional performance and provides opportunities for top performers to learn and grow.
- Identify high performing team members for Crescendo Academy and Crescendo Leadership developmental Programs.
- Other duties as assigned.
- Associates Degree, High School Diploma or GED required, or relevant working experience.
- Understanding of general business practices including accounting, human resources, and customer service.
- Experience in valet parking.
- Valid US Drivers License.
- 2+ years in a management position.
- Experience with HRIS platforms, such as ADP.
- Experience with Customer Service.
- Strong customer service and client relationship skills.
- Excellent oral and written communication skills.
- Strong technology proficiency.
- Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
- Ability to collaborate effectively and work as part of a team.
- Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.
Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
-
Guest Service Manager
2 weeks ago
Miami, FL, United States Kimpton Hotels & Restaurants Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
-
Guest Service Manager
4 days ago
Miami, FL, United States Kimpton Hotels & Restaurants Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
-
Guest Service Manager
2 weeks ago
Miami, FL, United States Kimpton Hotels & Restaurants Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
-
Guest Service Manager
1 week ago
Miami, FL, United States Kimpton Hotels & Restaurants Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
-
Assistant Guest Service Manager
1 week ago
Miami, FL, United States The Fresh Market Full timeThe Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added benefits for joining The Fresh Market team Team Member discount of 30% Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages...
-
Assistant Guest Services Manager
2 weeks ago
Miami Beach, FL, United States Loews Hotels Full timeA beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together,...
-
Assistant Guest Services Manager
2 weeks ago
Miami Beach, FL, United States Loews Hotels Full timeA beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together,...
-
Assistant Guest Services Manager
6 days ago
Miami Beach, FL, United States Loews Hotels Full timeA beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together,...
-
Assistant Guest Service Manager
7 days ago
Miami Beach, FL, United States The Fresh Market Full timeThe Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added benefits for joining The Fresh Market team Team Member discount of 30% Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages...
-
Assistant Guest Service Manager
2 weeks ago
Miami Beach, FL, United States The Fresh Market Full timeThe Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added benefits for joining The Fresh Market team Team Member discount of 30% Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages...
