Patient Care Coordinator
1 week ago
PersonalRx is seeking a Bilingual Patient Care Coordinator (English/Spanish) to support patients with compassion, communication, and care in our Syosset, Long Island mail order pharmacy.
If you’re a people person who thrives on helping others — and you want a stable, weekday-only position with growth potential — this role is for you.
Full-Time | Monday–Friday | No weekends or late shifts
About PersonalRxAt PersonalRx, we’re passionate about helping people live healthier, simpler lives through personalized pharmacy care.
We’re a high-touch, high-service pharmacy located on Long Island’s North Shore, serving patients nationwide through our innovative mail-order model. Our patients know us, trust us, and rely on us — because we treat them like family.
Learn more: www.personalrx.com
Why You’ll Love Working HereCompetitive hourly pay (based on experience)
Annual performance bonus opportunities
Company equity (RSUs) for top performers
Career growth and promotion opportunities
Brand-new, modern facility
No weekends or late shifts — enjoy work-life balance
Collaborative, supportive, mission-driven team
Comprehensive training and ongoing development
As a Patient Care Coordinator, you’ll be the friendly, empathetic voice our patients look forward to hearing each month. You’ll ensure they receive the best care experience through clear communication and attention to detail.
Your key responsibilities include:
Building and maintaining relationships through monthly patient check-ins
Coordinating with doctors’ offices for new prescriptions, refills, and prior authorizations
Updating and maintaining accurate patient records (medications, insurance, contact info)
Collaborating with pharmacy and finance teams to resolve delivery or billing issues
Helping patients navigate insurance changes and pharmacy transitions
Staying compliant with all company training and HIPAA standards
Bilingual (English & Spanish) – fluent speaking ability required
1+ year of customer service experience (healthcare, pharmacy, or call center preferred)
Excellent communication and phone skills with a professional, empathetic tone
Strong computer and data-entry skills; comfortable using internal systems
NY State Pharmacy Technician License (preferred, not required)
Compassionate, patient-focused mindset with a genuine desire to help others
If you’re ready to join a growing healthcare team where your voice matters and your work truly impacts patients’ lives — we’d love to meet you.
Apply today Qualified candidates will be contacted directly by a member of our executive team within a few days.
PersonalRx is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees.
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