Customer Service Representative
2 weeks ago
Benefits:
401(k) matching
Bonus based on performance
Health insurance
Competitive salary
Training & development
Compensation - Base pay per hour plus make $500 to $2500 per month in commissions (as you ramp) - you are paid for each sale and we receive 200 to 300 calls a day to our call center - no cold calling. Earnings range $50,000 to $60,000.
Duties & Responsibilities (Please Note - 40 hours per week)
• Demonstrate commitment to AP Electric positive and respectful workplace environment by leading, acting and behaving in a professional manner.
• Prior sales/customer service experience is required in fast paced environment.
• Become proficient in AP Electrics’ products, services and capabilities in back-up power.
• Understand industry and competitors’ products, services and capabilities.
• Follow all company policies and procedures.
• Provide Inside Sales and Customer Service support to AP Electric’s customers
• Through proficient use of interpersonal skills via phone and email, engage and probe customers to ensure their true needs are determined and provide optimal solutions.
• Work with our existing and new contractor (developers + electricians) base to provide program and after-market parts for back-up power solutions
• Respond in a timely and accurate manner to incoming tasks, outbound activities and resolve issues.
• Provide recommendations to customers on electrical parts needed to repair generators from OEM databases and provide recommendations on back-up power solutions (generators) with training – support of our technical staff.
• Enter orders which are received accurately.
• Provide applications and product selection assistance to customers.
• Regular outbound calling to follow up on quotes, opportunities, and leads.
Skills, Attributes and Experience Required
• 1-3 years of experience in sales of some technology product(s) in a business-to-business and business to consumer environments.
• Aptitude to learn quickly (training is provided by our staff and manufactures). Generac, Kohler, Cummins provide both on-line and in-person training..
• A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with coworkers, customers and partners.
• Excellent proficiency with basic computer knowledge (Word and Excel)
• Successfully perform duties with a sense of urgency
• Must be persistent, action-oriented, results-driven and self-motivated
• Strong interpersonal and customer service skills
• Excellent written and verbal communication skills
• Strong organizational skills, ability to set priorities and meet deadlines
• Ability to prioritize and multi-task numerous activities but remain available for incoming calls
• Ability to interact well with all levels of customer functions
• (Initially) Must commute to our facility Monday – Friday (no weekends) in Pleasant Prairie, WI but working remote is possible part of the time after training.
Please Note - At this time AP Electric & Generators, LLC does not offer a standard healthcare plan but does offer an ICHRA, individual coverage health reimbursement arrangement. AP Electric & Generators, LLC does provide a reimbursement of a minimum of $300 per month or $3600 annually on the plan offered.
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