IT MANAGER

WHO WE ARE

At Grandstand, we're inspiring success through great people and constant improvement. We partner with our customers to grow their brands by providing high quality products and custom solutions. When our customer's products are on the line, we put our reputation right beside it.

THE ROLE

The Information Technology (IT) Manager will oversee and cultivate a proactive and supportive IT environment that enables efficient and secure work. Leads the IT Team consisting of the Web Project Manager, Systems Application Manager and IT Technician Help Desk positions. Responsible for implementing Grandstand's IT vision and translating it into actionable goals.

• Develops and delivers information technology strategic plans by researching industry trends and evaluating emerging technology solutions, hardware and software in accordance with business current and future needs.
• Ensure network components work together seamlessly to meet business requirements, using their full range of capabilities, and stay informed about new features and solutions.
• Drive implementation efforts while meeting timelines and staying within budgets.
• Maintain essential IT infrastructure, including website, various operating systems, customized eCommerce customer portals, security tools, applications, servers, email systems, laptops, desktops, software and hardware.
• Manage, coach, and prioritize the work of the IT Team ensuring high-quality service and professional growth.
• Own all end-user and shared hardware (telephony, conferencing, 1:1 devices, servers).
• Own procurement, vendor relations, licensing, and the technology budget.
• Direct the sourcing and implementation of new software and hardware.
• Define and enforce security, compliance, and data-protection policies.
• Develop documentation, training, and ongoing infrastructure audits.
• Diagnose and resolve complex problems in response to reported incidents.

THE ESSENTIALS

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience (5 years hands-on enterprise Mac, networking, Microsoft 365, and helpdesk management experience).
• Extensive Mac support experience, including general operations and troubleshooting.
• Experienced in the management and administration of MDM technologies (Familiarity with Mosyle MDM a plus).
• Solid understanding of Internet and Web technologies including fundamental Internet concepts such as DNS, web hosting services, e-mail hosting and file share protocols.
• Extensive experience with Microsoft 365, AWS, Azure, Entra, Sharepoint, etc.
• Experience managing IdP services (LDAP, SAML, SSO).
• Experience securing corporate devices and services.
• Strong understanding of network switching and routing concepts including proficiency with TCP/IP network services, including DNS, DHCP, etc.
• Proficiency with email security and deliverability - SPF, DKIM, DMARC
• Basic knowledge of Windows and an ability to troubleshoot in an embedded environment.
• Proficient in the use of command line tools for troubleshooting and knowledge of scripting technologies (Bash, Python, etc.).
• Familiarity with data structure, API integrations, cloud-based applications, Claris FileMaker Pro, HubSpot CRM, Adobe Creative Cloud, HTML, CSS, CMS platforms, JavaScript and other web development tools and frameworks.

PHYSICAL DEMANDS

• Able to perform physical activities that require occasional standing, walking, sitting, change of position, reaching (extended hands/arm), reach across mid line, handling (hold, grasp, seize, turn), fingering (pinch/pick), feeling (perceive attributes of objects), crouching/squatting (bend legs/spine), crawling, stooping (bend at waist), kneeling, stairs, ladder, arm/hand and push/pull.
• Ability to talk in person and on the telephone.
• Ability to read computer screens and mail.
• Able to occasionally lift/lower or carry 25-50 pounds.
• Ability and willingness to learn to operate a scissor lift safely and work (run cable, install network equipment, etc...) when extended.

WORK ENVIRONMENT

• Relaxed, professional, and highly deadline-oriented environment in an office setting.
• Frequent interaction with staff and occasional work with outside vendors and suppliers.
• Noise level is usually quiet to moderate, but some time will also be spent on a standard production floor with an above average background noise level as well as an attached warehouse with minimal HVAC.

ADDITIONAL DUTIES

Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

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