Enablement Program Support Analyst
2 weeks ago
Location: Washington DC-Onsite
Duration: 12+ Months
Short Description:
The Client is seeking an experienced Program Support Analyst to conduct day-to-day operations and support the management of the Tech Enablement Program, managing the Client Digital Services Training program and the ITSM knowledge database.
Program Support Analyst duties include:
- Manage Tech Enablement's Digital Services Training Calendar
- Support the development and roll-out of a Learning Management System for the Digital Services Training Program
- Setup course registrations
- Communicate with training facilitators
- Upload and update course content and materials
- Create and disseminate feedback surveys
- Produce reports on training statistics
- Assist with developing new training curricula
- Manage training requests received through IT Service Management (ITSM) System and other various channels.
- Develop needs assessments to evaluate the organization's training needs
- Create new training materials including presentations, handouts, and guides
- Design activities or lessons to teach certain technical skills
- Create new and update/customize existing course materials
- Support facilitators to ensure all virtual courses are running smoothly
- Assist with inquiries in the Teams chat for virtual trainings
- Support the production of virtual and in-person training/learning events
- Manage the EnableTECH Community in Teams
- Share training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), end-users, Training Coordinators, Operations Leads)
- Monitor the Teams channel or CIO meetings to disseminate training information throughout the organization.
- Support the creation of knowledge articles, user guides, video tutorials
- Collaborate with other Client program teams to manage the Knowledge Creator Network
- Manage the help article knowledge database on the end-user self-service portal.
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