Operations Supervisor/ Front office Administrator

2 weeks ago

Groton, CT, United States Hampton Inn- Groton Full time

The Hampton Inn Groton is seeking a hands-on Front Desk Manager/Sales Coordinator with a hotel operations background to join our team. This role will be responsible for the day-to-day operations of the hotel with an emphasis on associate and guest relations, development of people, sales and quality assurance. 

GENERAL RESPONSIBILITIES: 

  • Assist in new associate orientation and onboarding
  • Train and support all Front Desk associates and ensure performance in accordance with established hotel brand standards
  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
  • Responsible for coordinating internally with the sales & marketing team.
  • Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, group rooms resumes)
  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
  • Arrange and co-ordinate meetings, events and any appointments.
  • Create and manage Company and Travel Agent profiles on the property management system.
  • Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
  • Adhere to all Company and brand standards
  • Compliance with Federal & State Labor laws
  • Ongoing review of staff to ensure adherence to established policies and procedures
  • Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
  • Establish and maintain open collaborative relationships with direct reports, team members and partner hotel leadership.
  • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
  • Oversight of front desk operations
  • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
  • Identify areas of concern and develop strategies to improve performance
  • Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
  • Active participation in budgeting and forecasting to maximize hotel revenue and profits
  • Perform administrative duties, including, but not limited to; Profit and Loss Statements, Scheduling and Payroll

Qualifications

  • Previous hotel operations leadership experience
  • Demonstrated passion and sense of urgency in the achievement of results
  • Excellent time management skills, strong leader of people
  • Attention to detail and highly organized
  • Must be self-motivated and results oriented
  • Willingness and ability to train and develop associates
  • Creative problem-solving skills
  • Familiar with common computer software programs including Microsoft outlook, word and Excel.
  • Must be willing to work varied hours including evenings, weekends & holidays
  • Hilton PEP experience preferred but not required

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