Ascending Service Manager

4 days ago

Chattanooga, TN, United States Groundworks Full time
Ascending Service Manager - Groundworks

Were Groundworks, North Americas leading foundation repair and water management specialist. As a Top Workplace, were looking for top talent to fuel our mission: to protect, repair, and improve our customers greatest asset their home.

Join us and lay the foundation for your success. Apply today

Location

Chattanooga, TN

Job Summary

The Ascending Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The role requires a strong focus on excellent customer service at all times.

Key Responsibilities
  • Develop and lead effective weekly trainings
  • Evaluate field performance and provide feedback in 1:1 settings
  • Create and implement development and disciplinary plans
  • Learn all aspects of the Service Managers day-to-day responsibilities
  • Regularly and reliably report to work on time each working day
  • Other duties as assigned
Qualifications
  • High school diploma or GED
  • Knowledge of terminology, methods, and best practices used in the foundation repair industry
  • Proven experience in service and/or customer service
  • Proven KPIs as a Certified Field Inspector or Service Technician
  • Proficiency in Excel and other data management tools
  • Proficiency in all Microsoft Office applications
  • Ability to work in a fast-paced environment
  • Excellent problem-solving, communication, and management skills
  • Exceptional customer service skills
Working Conditions and Physical Requirements
  • Works in an office setting but will occasionally travel to work sites or construction branch locations
  • May be exposed to loud noise, fumes or airborne particles, moving mechanical parts, and vibration
  • Exposed to weather conditions including heat, humidity, dust, and asphalt in outdoor settings
Employment Details
  • Full-time
  • Onsite
Compensation and Benefits
  • Competitive compensation with lucrative bonus potential
  • Equity ownership
  • The best-in-class training programs
  • Advanced leadership training opportunities
  • Benefits package including Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with company match after applicable waiting periods
  • Paid time off including 6 holidays

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industries

Construction

Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. With locations across the USA and Canada, we are recognized as a Top Workplace USA company and offer employee ownership to everyone.

#J-18808-Ljbffr

  • Ascending Service Manager

    4 days ago

    Chattanooga, TN, United States A Groundworks Company Full time

    Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home. But what makes us a great place...

  • Ascending Service Manager

    6 days ago

    Chattanooga, TN, United States A Groundworks Company Full time

    Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home. But what makes us a great place...

  • Ascending Service Manager

    3 days ago

    Chattanooga, TN, United States A Groundworks Company Full time

    Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home. But what makes us a great place...

  • Customer Service Team Lead

    1 week ago

    Chattanooga, TN, United States Bass Pro Inc Full time

    POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. ESSENTIAL FUNCTIONS Supports the GSM / DM in...

  • Customer Service Team Lead

    1 week ago

    Chattanooga, TN, United States Bass Pro Inc Full time

    POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. ESSENTIAL FUNCTIONS Supports the GSM / DM in...

  • Customer Service Team Lead

    1 week ago

    Chattanooga, TN, United States Bass Pro Inc Full time

    POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. ESSENTIAL FUNCTIONS Supports the GSM / DM in...

  • Customer Service Team Lead

    1 week ago

    Chattanooga, TN, United States Bass Pro Inc Full time

    POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. ESSENTIAL FUNCTIONS Supports the GSM / DM in...

  • Customer Service Team Lead

    1 week ago

    Chattanooga, TN, United States Bass Pro Inc Full time

    POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. ESSENTIAL FUNCTIONS Supports the GSM / DM in...

  • Customer Service Team Lead

    1 week ago

    Chattanooga, TN, United States Bass Pro Inc Full time

    POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. ESSENTIAL FUNCTIONS Supports the GSM / DM in...

  • Customer Service Team Lead

    1 week ago

    Chattanooga, TN, United States Bass Pro Inc Full time

    POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. ESSENTIAL FUNCTIONS Supports the GSM / DM in...