Field Service Technician

4 days ago

Greensboro, NC, United States Excell Full time

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Field Service Technician to join their team and provide end-user support. This tech will support locations in Greensboro, High Point, Lexington, Asheboro, and Salisbury, NC. This role requires strong customer service skills, the ability to work independently, and the professionalism to represent the team and brand with excellence.

As a Field Service Technician, you will troubleshoot, repair, install, and maintain IT hardware and POS systems used throughout operations. You will handle technical tasks with urgency, accuracy, and high-quality documentation. Ideal candidates are self-starters with strong time-management abilities and a passion for delivering best-in-class technical support.

Duties and Responsibilities:

  • Provide onsite IT and data support for retail environments, resolving hardware, software, and network-related issues
  • Troubleshoot and repair POS systems, registers, printers, scanners, workstations, networking equipment, and related technology
  • Perform equipment installations, upgrades, maintenance, and replacements
  • Respond promptly to service requests, ensuring minimal downtime for store operations
  • Use clear communication-both verbal and written-to maintain a professional relationship with store personnel and management teams
  • Document all work performed, including troubleshooting steps, resolutions, device details, and ticket updates
  • Perform site walk-throughs and assessments, identifying issues and recommending solutions
  • Manage workload independently, meet deadlines, and complete assignments efficiently-even ahead of schedule when possible
  • Follow all company, client, and safety protocols while working onsite


Wage Range:
The rate for this position is between $17.00 - $20.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

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