Dispatcher/Support Services

Summary

This position serves as the Security Assistant for Police Service, Greater Los Angeles VA Healthcare System with a primary purpose to monitor physical security equipment and systems such as computers and multiple software systems to receiving and evaluating calls, dispatching and monitoring police, and record keeping and support services.

Relocation/Recruitment Incentives: May be authorized to highly qualified applicants up to 25%.

This vacancy is a solicitation for a Hiring Fair Event.

Duties

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*****The Greater Los Angeles VA Healthcare System is Seeking Highly Energetic Candidates*****

This vacancy is a solicitation for a Hiring Fair Event, which will be on an invite only basis once the position qualifications have been met.

If you receive an invitation, you will be required to attend in person on:

Date: Saturday, January 24, 2026

Time: TBD - By Appointment

Location of Hiring Event: Greater Los Angeles VA Hospital (Address and map of hiring fair location will be provided to candidates who have met minimum qualifications for invitation)You will be notified of your qualifications and if determined to be minimally qualified, you will receive an invitation for interview and MUST RSVP.

Applicants should plan for a long day if selected, as there are several pre-employment stations to clear.

Requirements for Pre-Employment Screening:

• Fingerprints (Two forms of ID required)
• Security background
• Immunizations (Immunization records preferred)
• Occupational Health

Relocation/Recruitment Incentives: May be authorized to highly qualified applicants up to 25%.

This hiring event is in support of Executive Order Keeping Promises to Veterans and Establishing a National Center for Warrior Independence

Duties include but not limited to:

Receiving and Evaluating Calls

• Answer 911 calls: Receive incoming calls to determine the nature and urgency of the situation.
• Gather information: Collect essential details from callers, such as location, the type of incident, and any potential hazards.
• Prioritize responses: Determine the correct priority and appropriate type of response needed for each call.
• Handle non-emergency requests: Provide information or referrals for non-emergency situations.

Dispatching and Monitoring

• Dispatch units: Use radio systems and computer-aided dispatch (CAD) to send police officers and other emergency services to the scene.
• Monitor officer status: Track the location of on-duty officers and keep their status updated in the system.
• Relay critical information: Provide officers in the field with updates, important details, and necessary support during their response.
• Coordinate with other agencies: Collaborate with other emergency services, such as fire and medical personnel, when required.

Record Keeping and Support

• Maintain records: Log all calls, incidents, and responses in a written or automated format.
• Use databases: Access and retrieve information from databases, including criminal records, vehicle information, and warrants.
• Provide information: Answer inquiries from the public and other law enforcement agencies.
• Monitor surveillance: In some cases, monitor security cameras and other surveillance equipment.

Work Schedule: Full-Time, Monday - Friday, 8:00 am - 4:30 pm

Compressed/Flexible: Not Available

Position Description/PD#: Dispatcher/Support Services (Security Assistant)/PD99858S

Relocation/Recruitment Incentives: May be authorized to highly qualified applicants. May be authorized to highly qualified applicants up to 25%.

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• You may be required to serve a probationary/trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.

Qualifications

This is an open continuous announcement. The announcement will remain open for the time period advertised. Certificates will be issued on the following dates:

November 7, 2025

November 14, 2025

November 21, 2025

December 5, 2025

December 12, 2025

December 19, 2025

January 2, 2025 (last certificate once announcement closes)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/31/2025

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Specialized experience for the GS-05 grade level: You must have one full year of specialized experience equivalent to the GS-4 level in the federal service that has provided you with the particular knowledge, skills, and abilities required to successfully perform the duties of a Security Assistant (Dispatch).

(NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.)You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have knowledge of security or law enforcement objectives and programs; carrying out support tasks related to law enforcement and security administration; monitoring and/or responding to physical alarm systems and security cameras; dispatching officers; monitoring computers for video surveillance; and maintaining reports and logs. ~OR~
• Education: Applicants may substitute education for the experience required for the GS-05 level. Four years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. (NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation). ~OR~
• Combination: Applicants may also combine education and experience to qualify at this level.

You will be rated on the following Competencies for this position:

• Communications
• Computer Skills
• Manages and Organizes Information
• Security
• Technology Application

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is typically sedentary in nature. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work. Working on off-tours, rotating shifts or regular overtime may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

"Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act."

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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