Client Support Specialist
2 weeks ago
Position Summary
Provides ongoing support to clients and end users of payroll and HR systems, resolving issues through the helpdesk and ensuring a positive client experience.
Essential Duties & Responsibilities
• Respond to client support tickets via helpdesk.
• Troubleshoot payroll, HR, and time tracking system issues.
• Escalate unresolved or complex issues as needed.
• Document resolutions and update knowledge base.
• Maintain strong client relationships and communication.
Qualifications
• Associate or Bachelor's degree preferred.
• Experience in payroll/HRIS support or customer service.
• Strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication.
Key Performance Indicators (KPIs)
• Average ticket resolution time < 1 business days.
• First-contact resolution rate > 85%.
• Client satisfaction survey > 95%.
• Number of support tickets resolved per quarter.
-
Client Implementation Specialist
3 days ago
Memphis, TN, United States Segue HR Full timeDescription A Client Implementation Specialist works directly with new and existing clients' to develop the role out of products and services to meet the clients unique business needs. This role is responsible for establishing project timelines to meet deadlines and ensure a smooth and simple transition from their current solution to the Segue HR platform....
-
Client Bookkeeping Specialist
2 weeks ago
Memphis, TN, United States Vaco Full timeSeeking an experienced Bookkeeper / Accounting Specialist to manage multiple clients' books. The ideal candidate will have agency experience, maintain accurate financial records, perform month-end close tasks, reconcile accounts, prepare financial reports, and ensure compliance with company policies and applicable regulations. Must be comfortable handling...
-
PEER SUPPORT SPECIALIST
4 hours ago
Memphis, TN, United States UHS Full timeResponsibilities Lakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team is their number one reason for working at Lakeside and we offer competitive compensation, excellent comprehensive benefits, opportunities for advancement,...
-
Pharma Support Services Specialist
20 hours ago
Memphis, TN, United States Option Care Health Full timeExtraordinary Careers. Endless Possibilities. With the nation's largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate...
-
Field Support Specialist
7 days ago
Memphis, TN, United States Tremco Full timeBUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control...
-
Field Support Specialist
1 day ago
Memphis, TN, United States Tremco Full timeBUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control...
-
Computer Network Support Specialist
3 days ago
Memphis, TN, United States CSV-TAUREAN Full timeWe are seeking experienced a Computer Network Support Specialist to join our team in providing on-site network engineering and operations support for a large, mission-critical enterprise environment. This position will be performed on the customer site and will require close coordination with both technical and operational teams to ensure high availability,...
-
Computer Network Support Specialist
23 hours ago
Memphis, TN, United States CSV-TAUREAN Full timeWe are seeking experienced a Computer Network Support Specialist to join our team in providing on-site network engineering and operations support for a large, mission-critical enterprise environment. This position will be performed on the customer site and will require close coordination with both technical and operational teams to ensure high availability,...
-
SITECH Technology Support Specialist
3 days ago
Memphis, TN, United States Thompson Machinery Full timeTechnology Support Specialist - SITECH ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the...
-
SITECH Technology Support Specialist
4 days ago
Memphis, TN, United States Thompson Machinery Full timeTechnology Support Specialist - SITECH ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the...