Field Service Technician
2 days ago
Vantive is a pioneering company in vital organ therapy, dedicated to extending lives and enhancing possibilities for patients and care teams worldwide. With a 70-year legacy of innovation in kidney care, we are committed to transforming the dialysis experience through advanced digital solutions and services. Join our team and be part of our mission to improve lives globally.
As a Field Service Technician, you will play a crucial role in representing the Vantive brand in clinical and hospital environments. You will manage an assigned territory, traveling to perform installations, repairs, preventive maintenance, and training on various electro-mechanical medical devices. This hands-on position is ideal for those who thrive on solving technical challenges, enjoy customer interactions, and appreciate the variation that comes with fieldwork.
Key Responsibilities:
- Install, calibrate, maintain, and repair a wide range of electro-mechanical medical equipment, ensuring compliance with service level agreements (SLAs) and safety standards.
- Diagnose equipment failures and implement corrective actions through analytical and technical expertise.
- Efficiently manage your service territory by scheduling calls and conducting preventive maintenance.
- Document service activities, maintenance records, and inventory; ensure calibration of test equipment.
- Order necessary parts for maintenance and manage inventory control.
- Provide training to customers on equipment operation and maintenance procedures.
- Communicate clearly with customers regarding service status and solutions to ensure satisfaction.
- Act professionally, embodying our values of Care, Ownership, Trust, and Innovation in all interactions.
- Mentor other technicians and contribute to departmental training and knowledge sharing.
- Participate in installation projects and lead initiatives as needed.
- Maintain proper handling of delicate components and adhere to health and safety policies.
- Manage travel requirements effectively for technical support and training.
Qualifications:
- Experience in biomedical engineering with a strong background in the installation, maintenance, and repair of medical devices.
- Ability to diagnose complex equipment issues and work independently.
- Strong interpersonal and communication skills, both verbal and written.
- Proficient in Microsoft Office Suite.
- Capable of adhering to safety protocols in healthcare settings.
- Able to meet the physical demands of the role, including lifting up to 50 lbs.
- Willing to travel 50-75% of the time, including overnight stays.
- Valid driver's license required.
Education:
- Associate's degree or higher in Biomedical Engineering or related technical field, or equivalent experience.
- Certification in Biomedical Engineering Technology or similar qualification is a plus.
- Prior field service experience is highly preferred.
At Vantive, we believe in equitable pay and transparency. The estimated base salary for this position is $60,000 - $75,000 annually, with actual pay based on location, skills, experience, and other relevant factors.
Enjoy a comprehensive benefits package that includes health coverage starting on day one, retirement savings plans, generous paid time off, educational assistance, and more. Join us in making a meaningful impact on patients' lives and be part of a team that values your contributions.
Vantive is an equal opportunity employer, committed to fostering a diverse workplace. We welcome applicants of all backgrounds and experiences.
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