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Customer Service Representative

2 weeks ago

Syracuse, NY, United States CR Fletcher Full time

CR Fletcher is partnering with an Established company looking for Customer Service Representatives. The Customer Service Representative is responsible for assisting customers with issues related to the self-service experience, ensuring timely and accurate resolution. The primary goal is to deliver exceptional customer satisfaction by enhancing transparency and accelerating issue resolution.
Key Responsibilities:

  • Guide customers through the process of placing orders via the self-service portal.
  • Respond to inquiries related to customer accounts.
  • Process supplier and sample withdrawal requests.
  • Perform electronic imaging and document management.
  • Investigate and resolve claims related to shortages and mis-shipments.
  • Enter and process customer orders and pick-up requests.
  • Manage inbound customer service calls from the support queue.
  • Process direct orders.
  • Scan and index customer credit files into the document imaging system.
  • Maintain customer account information, including adding/removing partners and updating statuses for self-incorporated or inactive accounts.
  • Review and remove outdated, duplicate, or obsolete documents from customer files.
  • Research and correct return mail due to incorrect addresses.
  • Adhere to all company and departmental policies and procedures.
  • Perform additional duties and support tasks as assigned.
Minimum Qualifications
High school diploma or equivalency plus 1 year of experience
Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
  • Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas.
CR Fletcher is an Equal Employment Opportunity staffing partner and employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected classes under State and Federal law.
Monday- Friday
8am-4:30pm