ASSISTANT MANAGER, RETAIL

GENERAL DESCRIPTION OF POSITION

Responsible for the operation of the store in the Manager's absence including maintaining the store and employees, handling banking, customer/donor inquiries and complaints. To assist the store manager with the day-to-day store operations and store performance to meet or exceed budget while operating in compliance with company standards, policies and procedures.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Supervises staff, giving them oral and written communications regarding work performance as necessary. May assist with interviewing applicants and conducting workplace orientations for new hires as needed. Ensures that all personnel files are maintained in a secure manner.

2. Ensures proper customer service to all donors and customers. Assists in developing additional donors for the store.

3. Motivates employees to reach production guidelines.

4. Monitors and controls the receiving, pricing, displaying and selling of store merchandise within price ranges established by Goodwill management. Adequately stocks and maintains interior and exterior of the store in an attractive manner.

5. Balances cash register receipts, prepares daily bank deposits and maintains records of store transactions for each business day as scheduled. Make bank deposits as needed. Bank deposits must be made alone in your personal vehicle or a company vehicle.

6. Uses cash register to total sales, accepts payments and authorizes voids, returns, exchanges and credit for merchandise.

7. Ensures the proper rotation of all store merchandise.

8. Manages store's loss control by watching customers and employees and reporting suspicious activity to the Loss Prevention Director. Ensures that items are not given away without authorization.

9. Initiates and completes personnel and payroll records in a timely manner as well as other paperwork required in the day-to-day operations of the store, in the absence of the store manager.

10. Ensures a clean and safe environment in the store, processing area and/or donation center by practicing good housekeeping practices or delegating those tasks to store employees.

11. Ensures that correct sales reports are submitted on a daily basis, as directed by the manager.

12. Keeps employees' daily attendance records and forwards employees' requests for absences and vacations to the VP of Donated Goods, in the absence of the manager.

13. Ensures the store is open and operational during designated hours of operation.

14. Observes safety procedures and personnel policies and ensures compliance by employees, community service workers, volunteers and trainees.

15. Acts as a positive role model for employees, trainees and customers in all respects of professional development.

16. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Intermediate: 10-Key

Basic: Accounting

ADDITIONAL INFORMATION

May involve occasional travel within the state of Arkansas. Frequent physical exertion and exposure to unfit donated goods.

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