Account Coordinator for a High-Growth EV Charging Company
2 weeks ago
Our client is redefining the EV charging experience by providing cutting-edge solutions for forward-thinking enterprises. Combining hardware and software expertise with a deep understanding of Enterprise SaaS, they offer an end-to-end EV charging platform tailored to meet the needs of diverse businesses. They are seeking a motivated Account Coordinator to join the team and support the growing sales team in their pursuit of national enterprise accounts. This person will support the enterprise sales cycle by ensuring smooth execution for the sales team, gaining high client satisfaction rates, and promoting operational excellence.
This is a remote role with a preference for candidates in Los Angeles and the New York City area.
Responsibilities:
- Assist in coordinating and executing all client account activities from handoff to implementation
- Support the sales team by managing client requests, ensuring data integrity, tracking deliverables, and creating promotional materials
- Serving as a liaison between Sales, Customer Success, and Deployment teams, ensure seamless post-sale handoffs and facilitate early-stage customer adoption
- Working with Customer Success and Deployment teams, track and manage installation milestones to ensure timelines are met
- Participate in both internal meetings and external client engagements, documenting discussions and following up to ensure projects timelines are being followed
- Manage records in Salesforce, continuously auditing data for consistency and accuracy across internal systems
- Ensure client requests are met and that clients receive regular and accurate updates across project timelines
- Leverage internal tools and technology to track insights, conversions, and deliverables
- Monitor account usage trends, customer satisfaction, and additional operational KPIs
- Collaborate with Sales Directors to extract relevant data from Salesforce and craft compelling, polished, client-ready presentations and materials
Qualifications:
- Minimum 1 year of experience in a sales/client service-related coordinator role, such as account coordination, sales support, or client operations
- Bachelor's degree, required
- Proven experience of successfully juggling competing priorities in a fast-paced environment
- Best-in-class customer/client service skills with a get-things-done attitude
- Entrepreneurial, growth-driven mindset, with the ability to react and adapt quickly and remain calm under pressure
- Excellent written and verbal communication skills
- Proficiency in typical office technology such as Microsoft/G-Suites, Salesforce, Slack, etc.
- Self-starter who is eager to learn and passionate about the company's mission
Compensation: $70-$85k base salary, depending on experience
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