Risk Governance Sr Manager

Job Description

Join Citizens and help shape the foundation of enterprise risk governance. We're seeking a motivated professional to play a critical role in supporting our risk management strategy and ensuring strong governance across the organization. This position offers visibility with senior leadership and the opportunity to influence risk culture while building expertise in enterprise frameworks.

As a Risk Governance Senior Manager, you will be a key contributor to Citizens' risk policy and governance structure. You will collaborate on governance-related activities for executive and board-level risk committees, manage policy lifecycle processes, and partner with stakeholders across the enterprise to ensure compliance with regulatory expectations and internal standards. In addition, you will provide project and business support for the Risk Division, helping drive operational excellence and strategic initiatives. This role is ideal for a detail-oriented professional who wants to deepen their governance expertise and interface with senior and executive leadership.

This position provides high visibility and collaboration with leadership across the enterprise. You will influence decision-making in support of the Enterprise Risk Management Governance Framework, support Board and Management-level Risk Committees, and guide stakeholders in applying risk governance standards effectively. Administrative elements of the role include documentation review, collaboration with policy owners and committee documentation furnishers on exhibit refinement, and recordkeeping.

Why Join Us?

This role offers enterprise visibility, meaningful impact, and a path for career growth in risk governance and policy leadership. If you're ready to contribute to a strong risk culture and work closely with senior stakeholders, apply today.

Primary responsibilities include

• Support Governance Excellence: Coordinate activities for risk committees, including producing meeting agendas and minutes, reviewing, compiling and distributing materials, and maintaining governance documentation.
• Policy & Framework Administration: Manage policy review processes and ensure adherence to Citizens' Policy and Procedure Framework.
• Workflow Architect: Serve as a subject matter expert on GRC application workflows that operationalize framework requirements for policies and procedures.
• Regulatory & Audit Support: Assist with regulatory exams and internal audits, ensuring timely and accurate responses, as applicable.
• Stakeholder Engagement: Partner with risk leaders, policy owners, and front-line units to embed governance practices and drive process improvements.
• Continuous Improvement: Identify opportunities to enhance governance processes and tools.
• Project & Business Support: Provide administrative and project support for the Risk Division as needed.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Experience: 5+ years in risk management, governance, or policy development within financial services or a regulated industry.
• Expertise: Understanding of risk frameworks, regulatory requirements, and governance best practices.
• Technical: Proficiency in MS Office Suite (Word, Excel, PowerPoint, Teams); experience with Archer/GRC, Wdesk, or Ariba is a plus. Strong writing and grammar skills is essential.
• Growth Mindset: Adaptable, critical thinker willing to embrace innovation and leverage new technologies (e.g., MS Copilot) to drive efficiency and insights.
• Education: Bachelor's degree required; advanced degree or certifications (e.g., FRM, CRCM) preferred.

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Hours & Work Schedule

• Hours per Week: 40+
• Work Schedule: Monday - Friday, 8:00am - 5:00pm, with some flexibility required during peak demand periods.

Pay Transparency

The salary range for this position is $100,000-$125,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.

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About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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