IT Application Support Technician

3 days ago

Austin, TX, United States Ursus Inc Full time
JOB TITLE: IT Application Support Technician - MES
LOCATION: Onsite in Austin, TX
DURATION: 6 month contract to hire
RATE RANGE: Market Rate

POSITION SUMMARY:

The Application Support Technician will provide essential support to the manufacturing floor, addressing various needs such as coordinating and delegating tasks, troubleshooting IT issues, maintaining printers, reviewing SOPs, processing data, and delivering tactical support for implementing changes.

The ideal candidate will be able to effectively lead and motivate the team, fostering strong, positive relationships to build a cohesive and successful group.

Please note that this position requires full-time onsite presence.

RESPONSIBILITIES:
  • Work with multiple departments in high pressure urgent need scenarios
  • Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively
  • Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime
  • Perform repetitive detailed assignments and data processing tasks
  • Collaborate with multiple departments in high-pressure situations
  • ct as the primary contact for incident management, coordinating the resolution of critical system issues
  • Troubleshoot basic network, software, and hardware related problems
  • Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes
  • Prioritize and resolve multiple tasks efficiently in urgent scenarios
QUALIFICATIONS:
  • Experience troubleshooting basic network, software, and printing issues
  • Familiarity with Manufacturing Execution Systems (MES)
  • Proven experience with Microsoft Excel, SQL, and basic Python
  • Familiarity with configuring and printing using ZPL language on Zebra printers is a plus
  • bility to remain composed in high-pressure, urgent situations while managing competing demands
  • Strong knowledge of Windows OS and Microsoft enterprise environments
  • Knowledge of SQL queries and Splunk queries is a plus
  • Experience working with PLC, Ignition is a plus
  • Flexibility to work weekends and any shift
  • bility to carry heavier work equipment and stand or walk for extended periods on the production floor while troubleshooting issues

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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